Intake Coordinator (Unlicensed)

Prestige Healthcare Resources Inc; Washington (District of Columbia); Vor Ort; USD 47.000 - 57.000; Vollzeit

Zusammenfassung

Prestige Healthcare Resources Inc is seeking an Intake Coordinator (Unlicensed) in Washington, DC. This full-time role manages the intake process for behavioral health services, collecting data, verifying insurance, and scheduling assessments.

The position requires empathy, professionalism, and attention to confidentiality. 1–2 years in healthcare or behavioral health is preferred, with an emphasis on client-first service and collaboration with team members.

Qualifikationen

• High school diploma or equivalent required.
• Associate degree in healthcare administration, psychology, or related field preferred.
• 1–2 years of healthcare, social services, or behavioral health experience.
• Familiarity with intake procedures, EMR, and insurance verification.
• Excellent verbal and written communication and client-focused approach.
• Strong organizational and multitasking abilities.

Aufgaben

• Guide prospective clients and referral sources through the intake process with empathy.
• Collect demographics and insurance details and enter into the EMR.
• Verify benefits and eligibility with insurance portals.
• Schedule intake assessments with clinical staff.
• Maintain client confidentiality per HIPAA and 42 CFR Part 2.
• Coordinate with admissions, operations, and case managers.

Kenntnisse

Customer service

Communication

Organizational skills

Multitasking

Ausbildung

High school diploma

Associate degree in healthcare administration

Tools

EMR systems

Insurance verification portals

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Coordinator (Unlicensed)

Full Time Washington, DC, US

2 days ago Requisition ID: 1179

Salary: $52,000.00 Annually

Who We Are

Providing compassion and care isn’t just our profession at PHRI, it’s our passion…and culture. We care for the clients that we serve. We listen to them and provide the support that they need to enable them to live comfortable and fulfilling lives. Our drive is to restore hope and healing to the community. We are looking for mission driven professionals who want to join a transformational company with a big heart and make a difference in the community.

Currently serving over 1,500 patients in two different states and looking to grow to over 10,000 patients in 5 states, over the next 3-5 years. Its focus is advocating and implementing integrated care model approach to underserved population undergoing behavioral health related issues.

What You'll Do

The Intake Coordinator (Unlicensed) plays a critical role in ensuring a smooth and welcoming entry process for individuals seeking behavioral health and substance use services. This position serves as the first point of contact for prospective clients and referral sources, providing guidance through the intake process with professionalism and empathy. The Intake Coordinator is responsible for gathering demographic and insurance information, completing intake documentation, scheduling assessments, and verifying eligibility criteria. This position requires excellent customer service skills, the ability to manage sensitive information with discretion, and a collaborative spirit to support the overall success of the admissions process.

What You'll Bring

• Respond promptly and courteously to phone, email, and in-person inquiries from prospective clients, family members, and referral sources.
• Explain program offerings, intake requirements, and treatment process clearly and compassionately.
• Schedule intake assessments with clinical staff and coordinate logistics with admissions and operations teams.
• Collect and input client data, documentation, consents, and insurance information into the electronic medical records (EMR) system.
• Verify benefits and eligibility for services through insurance portals or coordination with billing staff.
• Track incoming referrals and maintain updated status reports to support timely admissions.
• Identify and elevate urgent or high-risk situations to clinical supervisors as needed.
• Maintain confidentiality of all client and program information in accordance with HIPAA and 42 CFR Part 2.
• Collaborate with case managers, program managers, and other departments to ensure seamless transition into services.
• Participate in regular intake team meetings and training sessions to support quality improvement and consistency.

Preferred Qualifications

• High school diploma or equivalent required; associate degree in healthcare administration, psychology, or related field preferred.
• Minimum 1–2 years of experience in a healthcare, social services, or behavioral health setting.
• Familiarity with intake procedures, EMR systems, and insurance verification processes.
• Excellent verbal and written communication skills, with a client-first approach.
• Strong organizational skills with the ability to multitask and prioritize effectively.