Compassionate Behavioral Health Intake Navigator

101 Rogers Memorial Hospital, Inc.; West Allis (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Employee assistance program (EAP)

Job summary

Rogers Behavioral Health is seeking an Intake Specialist to be the first point of contact for patients and families seeking inpatient or outpatient services. You will welcome patients, collect information, verify data, and guide admissions in collaboration with a multidisciplinary team.

With a focus on HIPAA compliance, compassionate communication, and efficient process management, you will ensure a smooth admission experience while coordinating with clinical staff and insurance providers.

Qualifications

• Welcomes patients and families and handles admissions forms.
• Verifies medical, insurance, and demographic data accurately.
• Registers patients in Cerner and maintains records.
• Ensures HIPAA and EMTALA compliance.

Responsibilities

• Welcome patients and caregivers, ensuring a seamless admission.
• Collect and verify medical, insurance, and demographic information.
• Explain and complete admission paperwork and obtain signatures.
• Register patients in Cerner and manage documents.

Skills

Communication

HIPAA compliance

Computer skills

Mental health experience

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Cerner system

Job description

Rogers Behavioral Health is seeking an Intake Specialist to be the first point of contact for patients and families seeking inpatient or outpatient services. You will welcome patients, collect information, verify data, and guide admissions in collaboration with a multidisciplinary team.

With a focus on HIPAA compliance, compassionate communication, and efficient process management, you will ensure a smooth admission experience while coordinating with clinical staff and insurance providers.