Front Office Specialist

TriHealth; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement plans

Tuition reimbursement

Job summary

TriHealth is seeking a Front Office Specialist at Good Sam Hospital in Cincinnati, OH. You will greet and register patients, handle calls, collect co-pays, schedule follow-ups, and assist with daily office tasks in a fast-paced, patient-centered environment.

The role requires a High School Diploma or GED and 1–2 years of related experience, with a full-time schedule Monday–Friday, 8:30am–5:00pm. Comprehensive benefits are offered.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of experience in a related field is required.

Responsibilities

• Answers, handles, and screens incoming telephone calls.
• Greets patients and registers them, files and prepares charts.
• Performs check-out duties including reviewing encounter forms and collecting co-payments.
• Schedules follow-up appointments and completes day-end reconciliation.

Skills

Telephone techniques

Education

High School Diploma or GED

Job description

Job Description

Make a difference every day as a Front Office Specialist at TriHealth. Join a compassionate, servant led team committed to excellence in patient care service while working in a supportive, high-energy environment.

Location

Good Sam Hospital, 375 Dixmyth Ave Cincinnati, OH 45220

Work Schedule

• Full-Time (40 hours weekly)
• Monday - Friday 8:30am-5:00pm

Incentives & Benefits

Comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Overview

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services and prepare daily bank deposits

Job Requirements

• High School Diploma or GED Degree (Required)
• 1 - 2 years experience in a related field (Required)

Job Responsibilities

• Collects co-pay or other payments from patient. Assists others as needed.
• Exhibits professional telephone techniques. Refers calls according to established guidelines.
• Greets patients, determines their needs and responds in courteous and professional manner
• Pulls and prepares charts for patient visits.
• Schedules patient appointments, makes reminder calls, registers new and updates patient information.

Working Conditions

• Bending -
• Climbing - Rarely
• Concentrating -
• Continuous Learning -
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication -
• Kneeling - Occasionally
• Lifting <10 Lbs. -
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Occasionally
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Reading -
• Sitting - Consistently
• Standing - Rarely
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning -
• Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL TriHealth Team Members Are Expected To Demonstrate And Live The Following

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community