Community Support Specialist

Compass Health Network; Union (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dedicated team at a forward-thinking nonprofit organization committed to enhancing community health. As a Community Support Specialist, you'll provide essential support to individuals with behavioral health and substance use disorders. This full-time position offers opportunities for professional growth and a generous benefits package, including a sign-on bonus. You'll work closely with clients to help them achieve their recovery goals, ensuring they receive the holistic care they need. If you're passionate about making a meaningful impact in the lives of others, this role is perfect for you.

Benefits

Opportunities for career advancement

Professional development and licensure supervision

Mentorship programs

Tuition reimbursement & scholarships

Employee Assistance Program

Headspace Access for mental well-being

Generous paid time off and holidays

NHSC Loan Repayment eligibility

Qualifications

• Experience in providing community support services to individuals with behavioral health issues.
• Ability to develop and implement Wellness Plans collaboratively with clients.

Responsibilities

• Provide individualized services to support clients' recovery goals.
• Assist clients in accessing public services and maintaining wellness.

Skills

Motivational Interviewing

Crisis Intervention

Client Relationship Management

Holistic Wellness Approach

Education

High School/GED

Associate’s/Bachelor’s/Master’s in Human Services

Tools

Documentation Software

Client Management Systems

Job description

Compensation: $25.54 hr/$26.81 hr (Master's)

Due to critical service need of the communities we serve, we are offering a $1500 sign-on bonus. We are eager to continue to provide quality and compassionate care in our service areas and need you to make this happen!

The Community Support Specialist provides integrated, holistic, community support services to adults with behavioral health and substance use disorders. The CSS works with people in the community, in home, and in the office to work toward personal recovery and rehabilitation goals.

This is a full-time benefit eligible position working Monday-Friday.

ESSENTIAL FUNCTIONS:

Clinical Service Provision

• Using a motivational, stage-matched approach, provide individualized services based upon strengths, needs, abilities, and preferences identified collaboratively with client/family, focused on supporting client’s movement toward recovery/resiliency goals
• Assist client in identifying strengths, needs, abilities, & preferences in regard to mental illness/substance use and participate in development of Wellness Plan
• Provide services from a holistic perspective, incorporating coaching surrounding the Eight Dimensions of Wellness, with attention to each domain of wellness, including physical and mental health
• Support client in completion of goals identified on Wellness Plans, reviewing the WP with client as required and as needed for updating of goals and objectives as items are achieved, or as the client’s goals change
• Provide assistance in accessing public services, including financial, housing, emergency assistance, food, etc.
• Maintain contact with clients who are hospitalized, participating in discharge planning and communicating with all involved providers in developing aftercare plans
• Provide education and skill-building in areas such as daily living skills, employment/education, symptom management, communication/relationships, budgeting, maintaining a residence, etc., with focus on movement toward independent completion of these tasks, or referral to long-term supports
• Assist clients with developing personal support systems, including, but not limited to, work with family members, legal guardians, recovery communities, etc.
• Provide individual assistance to consumers in accessing needed mental health services including accompanying consumers to appointments to address medical or other health needs
• Follow up with consumers regarding appointments, completion of forms, returning forms or receipts and other similar activities
• Meet service provision expectations per client needs and company guidelines
• Complete documentation and paperwork within the required timeframe
• Provide crisis intervention services as needed, during and after “normal” working hours
• Provide clinical input and support to the team from a QMHP perspective and deliver QMHP level clinical interventions to clients as directed by Supervisor
• Complete initial and annual assessments and Wellness Plans as directed by Supervisor

Integrated Health Team

• Communicate actively with other members of the integrated team, including psychiatrists, primary care physicians, specialists (community support, peer, ITCD, CSTAR, DBT, etc), nurses, dentists, NCMs, etc regarding all areas of client wellness, including client’s adherence to medications, side effects, and efficacy of medications
• Seek and include input from Integrated Health Team providers on client’s Wellness Plan
• Make referrals to additional services/providers as needed for client’s Integrated Health Team
• In addition to clinical providers of the team, function as liaison to others involved in client’s treatment, including, but not limited to family, employers, schools, probation/parole, courts, etc
• Triage clients for services needed and provide hand-offs to those services

Miscellaneous

• Will seek culturally competent services and service providers to meet the unique cultural needs of each agency consumer and family member
• Assist clients with transportation as clinically indicated. Driving is an essential function of the position.
• Other duties as assigned

High School/GED required

Associate’s*/Bachelor’s/Master’s degree in a human service-related field preferred

If no degree has been obtained, one of the following is required:

Must qualify for position based on overall CSS requirements in at least one of the options listed:

• At least four (4) years of experience OR a combination of higher education and experience required if a High School/GED is the highest education obtained
• At least two (2) years of experience OR a combination of higher education and experience required if an Associate’s degree is the highest education obtained
  (*If the degree is an Associate’s of Applied Science in Behavioral Health Support from an approved institution; then no additional experience is required)
• At least one (1) year of experience required if a non-human service Bachelor’s degree is the highest education obtained
• All experience must include working with individuals with psychiatric, substance use, and/or developmental disabilities
• A valid driver's license and agency established minimum automobile coverage required

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri.
Our network of care includes Royal Oaks Hospital and Adapt of Missouri.
We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC).
Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.

About Compass Health Network

At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri.
We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care.
As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve.
Our mission is simple but powerful: Inspire Hope.
Promote Wellness.

Why join us?

At Compass Health Network, we’re proud of the dedicated team we’ve built.
We believe our people are our greatest strength – passionate, skilled, and committed to making a positive impact in the lives of others.
Here, you’ll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.

We offer more than just a job; we provide a platform for personal and professional growth.
As a member of our team, you’ll enjoy:

• [Link available when viewing the job]
  • Opportunities for career advancement
  • Professional development and licensure supervision
  • Mentorship programs
  • Tuition reimbursement & scholarships
  • Employee Assistance Program
  • Headspace Access for mental well-being
  • Generous paid time off and holidays
  • NHSC Loan Repayment eligibility

We’re looking for individuals who are eager to bring their talents and dedication to a team that’s focused on making a real impact.
If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we’d love to hear from you! If you’re looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.