Community Support Specialist

associacareers; Shrewsbury (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

The Dartmouth Group, an Associa company, is hiring a full time Community Support Specialist to provide administrative support to homeowners, board members, and internal staff. The location is Shrewsbury, MA. Work hours are Monday - Friday, 8am - 4pm.

The Community Support Specialist supports and assists general office activities and projects with administrative tasks. Provides customer service support. Under moderate supervision, work may involve contact with homeowners and board members.

Qualifications

• High School Diploma or GED required.
• At least one year of directly related experience.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Professional customer service skills.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling).

Responsibilities

• Update and file association documents for Community Managers.
• Update homeowner and association information in database and shared files.
• Process and distribute incoming and outgoing mail for the office and Associations.
• Process print jobs, scanning and faxing as general office support when needed.
• Organize and prepare correspondence relating to association business.
• Receive and respond to incoming calls from homeowners, Board members and vendors.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Word

Excel

Outlook

Job description

The Dartmouth Group, an Associa company, is hiring a full time Community Support Specialist to provide administrative support to homeowners, board members, and internal staff. The location is Shrewsbury, MA.

The Community Support Specialist supports and assists general office activities and projects with administrative tasks. Provides customer service support. Under moderate supervision, work may involve contact with homeowners and board members.

Work hours: Monday - Friday, 8am - 4pm.

Essential Duties and Responsibilities

• Update and file association documents for Community Managers. Arrange for delivery and pick up of documents from storage when necessary.
• Update homeowner and association information in database and shared files.
• Process and distribute incoming and outgoing mail for the office and Associations.
• Process print jobs, scanning and faxing as general office support when needed.
• Organize and prepare correspondence relating to association business.
• Receive and respond to incoming calls from homeowners, Board members and vendors.
• Follow through on various requests.
• Review invoices for completeness/accuracy of charges and prepare payable vouchers for manager’s approval if not completed by Telephone Operator.
• Prepare and assist community managers with monthly board packages and in house mailings.
• Relieves concierge/reception on an as needed basis.
• Other duties as assigned.

Hourly pay rate: $22-$25.

• High School Diploma or GED Required.
• At least one year of directly related or closely related experience.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional customer service skills.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Partner with multiple stakeholders, for example community managers, vendors, peers, clients.
• Ability to interpret verbal and/or written instructions at a proficient level.