Community Association Manager

Associa; Dedham (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Disability insurance

Wellness and development initiatives

Job summary

A community management company in Dedham, MA is seeking a Community Association Manager to oversee client relations and ensure effective operations. Responsibilities include serving as a liaison with the Association Board, managing financial documentation, and providing exceptional customer service. Ideal candidates should have strong communication and time management skills. This full-time role offers various benefits.

Qualifications

• Experience in Community Management, customer service, hospitality or other related industry.
• Proficient in typical business correspondence.

Responsibilities

• Act as the primary liaison with the Association Board of Directors.
• Prepare annual disclosure packages and notifications.
• Review monthly financial reports for the Board of Directors.

Skills

Proficiency in Microsoft Office

Customer service skills

Conflict resolution

Time management

Effective communication

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is currently looking for a Community Association Manager to join our team in Dedham, MA. As a Community Association Manager, you will work closely with our clients and vendors, and partner with other Associa departments. To be successful in this role you will need great customer service skills and the ability to work on multiple projects.

What we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401(k), disability insurance, and support with wellness and development initiatives. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

How you will make an impact

• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement.
• Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state or governing documents.
• Review monthly financial reports and ensure the management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.

Requirements

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience in Community Management, customer service, hospitality or other related industry.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficient in Customer Service and conflict resolution.
• Able to work effectively with others in person and in group setting.
• Able to prioritize, manage time, and meet deadlines.
• Able to communicate effectively and professionally on phone, email, and in-person.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Sales