Administrative Community Support Specialist

ReDiscover; Kansas City (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

ReDiscover in Kansas City is seeking an Administrative Community Support Specialist to join its CAP program. You will manage client caseloads, coordinate medication-related care, and collaborate with a multi-disciplinary team to promote recovery and wellness.

This role requires a 4-year degree or equivalent experience, strong communication, and reliable transportation. You’ll work in a mission-driven nonprofit serving southeastern Jackson County with a focus on compassionate, person-centered

Qualifications

• 4 year degree or 4 years of equivalent experience in lieu of degree.
• Strong written, verbal and interpersonal communication skills.
• Intermediate computer skills in typing, Microsoft Word and Excel.

Responsibilities

• Maintain and interact with a caseload of clients in-person or over the phone.
• Coordinate medication-related care and ensure continuity of care and timely communication.
• Collaborate with an internal multi-disciplinary team to address wellness and coordination of client care.
• Assist with transportation as identified in treatment plans, including driving in a personal vehicle when needed.
• Document interactions in ReDiscover’s electronic medical record and maintain accurate records.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Education

Bachelor's degree or 4 years of equivalent experience

Job description

Make a Difference as a Administrative Community Support Specialist with ReDiscover

Join ReDiscover’s CAP and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.

Why ReDiscover?

• 700+ dedicated professionals
• Over five decades of community impact
• A culture grounded in compassion, collaboration, and growth

About The CAP Program

CAP provides Intensive supportive housing for adults with severe and persistent mental illness. Clients receive medically necessary on-site services in a clustered apartment setting because of a history of failure in multiple community settings and/or the presence on an ongoing risk of harm to self or others which would otherwise require long term psychiatric hospitalization.

What You’ll Do

• Maintain and interact with a caseload of clients with diverse characteristics either in-person or over the phone.
• Facilitate each client’s achievement of long range outcomes of symptom management.
• Engage difficult to serve clients by investigating all potential resources in order to gain access and make connections.
• Coordinate medication-related care between clients, ReDiscover providers, outside medical providers, pharmacies, Housing staff, and the Housing Nurse to ensure continuity of care and timely communication regarding medication needs, changes, and concerns.
• Maintain accurate medication records and MARs, including obtaining updated medication lists and orders, identifying and resolving discrepancies, and ensuring documentation reflects clients’ current prescribed medications.
• Coordinate medication delivery and receipt across Housing locations, including being available for pharmacy drop-offs, picking up medications when necessary, checking medications in according to established procedures, and collaborating with the Housing Nurse and treatment team regarding any concerns or follow-up needs.
• Assist clients with transportation barriers as identified in their treatment plan. This includes transporting clients in the employee's personal vehicle to various appointments and area resources.
• Collect and maintain information about clients and document interactions within ReDiscover’s designated electronic medical record.
• Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.

Requirements Of The Position

• 4 year degree or 4 years of equivalent experience in lieu of degree.
• A valid automobile driver’s license, appropriate automobile insurance and a safe, reliable, registered automobile available for use during work hours which includes transporting clients in personal vehicle.
• At least two (2) years clinical experience in a direct service provision to children and adolescents in a mental health setting preferred.
• Knowledge of the community resources as well as health and social service systems in the Kansas City metro area and skill in establishing working relationships with community partners preferred.
• Excellent customer service skills with a recovery focus.
• Strong written, oral and interpersonal communication skills.
• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.

Grow With Us

We’re committed to your professional development and will support your growth as a Community Support Specialist through training, collaboration, and meaningful work.