Community Support Services Manager

Experience Champaign Urbana; Illinois; On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Mileage reimbursement

12 paid holidays

PTO after 90 days

Job summary

Experience Champaign Urbana is hiring to lead our HomeCare, Meals on Wheels, and Senior Transportation teams in Champaign, IL. You will supervise direct care staff and volunteers, build weekly schedules, and ensure smooth service delivery to keep seniors safe and healthy at home.

The role requires a Bachelor’s in human services or related field and 3+ years of management experience, with strong communication and organizational skills.

Qualifications

• Bachelor’s in human services/social work or related (or comparable experience).
• 3+ years management/supervisory experience (scheduling, technology, public relations).
• excellent communication/organizational skills.

Responsibilities

• Hire and supervise direct care staff (recruiting, interviewing, orientation, training, evaluations).
• build weekly schedules.
• assign new clients and communicate changes.
• answer questions and document issues.
• coordinate with the Assistant Executive Director.
• grow private-pay and contracted services (outreach, follow-up, respond to inquiries).
• serve as point person with CCU and referral partners.
• attend meetings and represent Family Service in the community.

Skills

Communication

Organizational skills

Scheduling

Leadership

Prioritization

Problem-solving

Cultural sensitivity

Education

Bachelor’s in human services/social work or related

Job description

Lead our HomeCare, Meals on Wheels, and Senior Transportation teams to help seniors stay safe, independent, and healthy at home. Supervise direct care staff and volunteers and ensure smooth service delivery.

What you’ll do:

• Hire and supervise direct care staff (recruiting, interviewing, orientation, training, evaluations)
• build weekly schedules
• assign new clients and communicate changes
• answer questions and document issues
• coordinate with the Assistant Executive Director
• grow private-pay and contracted services (outreach, follow-up, respond to inquiries)
• serve as point person with CCU and referral partners
• attend meetings and represent Family Service in the community

Minimum qualifications:

• Bachelor’s in human services/social work or related (or comparable experience)
• 3+ years management/supervisory experience (scheduling, technology, public relations)
• excellent communication/organizational skills
• ability to juggle priorities
• initiative and problem-solving
• cultural sensitivity

Preferred:

• Experience with seniors or direct service
• nonprofit or aging services experience

Background check required.

The package:

• $24.00–$26.00/hr, 37.5 hrs/week
• 12 paid holidays
• PTO after 90 days (up to 200 hrs)
• mileage reimbursement

Work location:

In person at 405 South State Street, Champaign, IL.