Service Coordinator

Center For Human Services; St. Louis (MO); Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Best-in-industry benefits

Job summary

Center for Human Services in St. Louis, MO seeks a Service Coordinator to manage a diverse caseload and coordinate services to help individuals achieve greater independence.

You will work with families, service providers, and multiple programs to plan and implement supports, ensuring timely documentation and adherence to policies. The role offers a hybrid/remote setup and is full-time.

Qualifications

• Bachelor’s degree from an accredited college or university or RN license.
• Must have reliable transportation with a valid driving record and ability to drive for work-related assignments.
• Experience with Setworks, Kronos, Therap and MS Office is preferred.

Responsibilities

• Manages a caseload of varying ages and disabilities to improve support quality and independence.
• Develops community relationships and links resources to match identified needs.
• Monitors and evaluates services with regular reviews and mandated reporting when needed.
• Completes documentation within three business days and maintains required billable hours.
• Keeps information up to date through training and knowledge enrichment.

Skills

Oral communication

Written communication

Budgeting

IT proficiency

Time management

Adaptability

Team collaboration

Multidisciplinary coordination

Problem solving

Education

Bachelor’s degree or RN license

Tools

Setworks

Kronos

Therap

Microsoft Office

Job description

Job Details Job Location: Srvc Coord Eastern-North- St. Louis North Office - St. Louis, MO 63045 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $23.32 Hourly Travel Percentage: Up to 25% Job Shift: Day Job Category: Nonprofit - Social Services

Service Coordinator

Full-time

St Louis, MO

St Louis County

(Hybrid/Remote)

Applicant must live in the service area to be considered

Compensation above the base rate may be offered based on relevant experience.

ABOUT US

The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently, CHS provides programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. As an organization, we are leaders in excellence, we have a steadfast commitment to solutions, we respect all differences, abilities, and similarities in our employees and clients, and we advocate autonomy!

SUMMARY

Service coordinators help people meet their personal needs and goals in obtaining the greatest degree of independence and inclusion possible in everyday community life. They help people with developmental disabilities and their families identify and obtain needed services and supports. They also advocate for, monitor, and evaluate services along with the individuals, their families, or guardians.

• Manages a caseload of varying ages, disabilities, and case complexity to improve the quality of support and services by establishing strong, trusting relationships through regular contact and planning with the individual and their team to identify needs and creating an action plan to assist the person in meeting those needs.
• Develops community relationships and support systems and if appropriate, links resources by matching the unique support needs of individuals and families (identified in the plan) with resources in the community. Linking may involve researching existing resources, developing new resources, making referrals to collaborating agencies with information and follow-up support, preparing Utilization Review requests, service authorizations, and coordinating federal, state, county, and community programs to achieve necessary supports.
• Ensures quality enhancement by monitoring and assessing the quality, timeliness and effectiveness of services and support received through an ongoing review process. Monitoring occurs via phone or email contact as well as through in person meetings. In person meetings are completed Monthly, Quarterly, and Annually. These meetings can occur in a variety of settings including but not limited to individual’s homes, Day Programs, community settings, an office setting, group homes, and/or residential settings. If there are findings from the monitoring, reporting processes will be followed including protocols for mandated reporting in the case of suspicion of abuse and neglect situations.
• Make certain documentation is completed via written case note documentation for all activities for each individual within three business days of TCM activity, maintaining a minimum of 120 TCM billable hours per month.
• Provides the most up-to-date information to people we support by participating in knowledge enrichment such as completing all training as assigned, continuing one’s education and attending conferences and seminars.
• Creates team unity by accepting and willingly carrying out special assignments or duties.

SKILLS AND ABILITIES

• Ability to work with a variety of professionals from a range of disciplines to integrate their evaluations into the client’s individual support plan as needed.
• Ability to communicate orally and in writing in an effective, appropriate, and clear manner
• Ability to utilize multiple computer formats
• Ability to work in a professional manner with people of economically and culturally diverse backgrounds by establishing clear and courteous lines of communication with persons receiving services, families, service providers, and outside agencies.
• Ability to complete work within the specified timelines, in an accurate manner, and the ability to return calls and emails within one business day.
• Ability to effectively set and communicate timelines and follow established timelines while maintaining adaptability for unforeseen changes and circumstances or needs.
• Ability to work independently and be resourceful while asking for assistance when necessary.
• Ability to apply mathematical skills and concepts with regards to understanding, reviewing, creating, and maintaining budgets in accordance with the needs of the individual served.
• Ability to exercise discretion regarding confidential information.
• Ability to advocate for the rights of the individuals served.
• Ability to facilitate and lead an ISP team.

COMPETENCIES

• Accurate listening
• Conceptual thinking
• Give/receive constructive criticism
• Handling stress well
• Leading others
• Monitoring others
• Personal accountability
• Proactive thinking
• Being able to relate to others
• Realistic goal setting for others
• Respect for policies
• Results-orientated thinking
• Self-confidence
• Problem-solving
• Attention to detail
• Organizational skills
• Time Management skills
• Adaptability
• Persistence
• Long range planning
• Practical thinking
• Express empathy
• Remaining unbiased
• Role awareness

QUALIFICATIONS

REQUIRED EDUCATION

• A Bachelor’s degree from an accredited college or university or Registered Nurse license

REQUIRED MISCELLANEOUS QUALIFICATIONS

• Must have reliable transportation and an acceptable driving record. Must use your own vehicle for transportation. Must be able to drive for work-related assignments to individuals’ homes to meet face-to-face with individuals on caseloads.
• Must have a valid driver’s license. A class E Missouri Driver’s license if residing in the state of Missouri is preferred, but not required.
• Must provide proof of personal, valid vehicle insurance.
• Must have access to reliable internet for telecommuting employees.

PREFERRED EXPERIENCE

• Experience in working with individuals with intellectual and/or developmental disabilities in a community-based setting as a Registered Nurse, or in social work, special education, psychology, counseling, vocational rehabilitation, physical therapy, occupational therapy, speech therapy, or a closely related area.
• Experience with a variety of case management and documentation applications such as but not limited to Setworks, Kronos, Therap, etc.
• Experience as a member of a multi-disciplinary team in the areas assessing, developing, or implementing individual person-centered plans, especially for persons with intellectual/developmental disabilities.
• Experience in utilizing the Microsoft Office Suite

BENEFITS: CHS offers best-in-industry benefits.

SHIFTS: FT (40 hrs.) Mon-Fri: 8am-5pm

EEO STATEMENT

Center for Human Services/Chariton Valley Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This statement applies throughout the life cycle of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 660-826-4401 ext. 331 or 660-665-1111 ask for HR.