Case Manager Supervisor

ViaQuest; Akron, Northern (OH, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

ViaQuest is seeking a Community Team Lead to guide and grow our community across online and offline channels. You will mentor the team, shape engagement strategies, and align efforts with company goals to improve user experience.

You will monitor metrics, collaborate with marketing, product, and support teams, and organize events to foster participation. Strong leadership and excellent communication are essential for success.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 3+ years in community management with at least 1 year in a leadership role.
• Proven leadership and team management abilities.
• Excellent verbal and written communication skills.
• Experience creating and executing engagement strategies.
• Familiarity with social media management and analytics tools.
• Ability to handle conflicts professionally and empathetically.
• Demonstrated passion for building online and offline communities.

Responsibilities

• Lead, mentor, and manage the community team for engagement and support.
• Develop and implement community strategies aligned with company goals.
• Monitor community health and provide insights to stakeholders.
• Coordinate with marketing, product, and customer support.
• Oversee creation and moderation of content across platforms.
• Resolve escalated community issues to maintain a positive environment.
• Organize community events, webinars, and initiatives to drive growth.
• Stay current with industry trends and best practices.

Skills

Leadership

Communication

Strategy development

Community management

Analytics

Conflict resolution

Event planning

Empathy

Education

Bachelor’s degree in Communications, Marketing, Business

Tools

Social media tools

Analytics software

Community platforms

Job description

We are seeking a passionate and experienced Community Team Lead to join our dynamic team. The ideal candidate will be responsible for leading and managing our community team to foster engagement, support, and growth within our user base.

Key Responsibilities

• Lead, mentor, and manage the community team to ensure effective community engagement and support.
• Develop and implement community strategies that align with company goals and enhance user experience.
• Monitor community health and engagement metrics, providing regular reports and insights to stakeholders.
• Coordinate with cross-functional teams including marketing, product, and customer support to address community needs and feedback.
• Oversee the creation and moderation of community content across various platforms including forums, social media, and events.
• Handle escalated community issues and ensure timely resolution to maintain a positive community environment.
• Organize and lead community events, webinars, and initiatives to drive participation and growth.
• Stay up-to-date with industry trends and best practices in community management.

Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• 3+ years of experience in community management or related roles, with at least 1 year in a leadership position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to develop and execute community engagement strategies.
• Experience with community platforms, social media management, and analytics tools.
• Ability to handle conflict and difficult situations with professionalism and empathy.
• Passion for building and nurturing online and offline communities.