Senior Customer Community Leader — Remote Growth & Engagement

Responsive; Alabama; On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

401k match

Professional development

Paid vacation

Sick days

Sabbatical after 5 years

Mental Wellness Program

Team events

Health benefits

Job summary

Responsive is launching and growing its Customer Community to become the central hub for trusted resources, peer learning, and customer storytelling. You will own strategy, governance, and program execution across onboarding, adoption, renewal and expansion.

You will partner with CS, Product, Marketing, and Support to drive adoption, measure impact, and scale capabilities for a globally distributed customer base.

Qualifications

• 5+ years of experience in customer community, digital customer success, lifecycle marketing, or related B2B SaaS discipline.
• Demonstrated experience launching or scaling an online customer community from strategy through adoption.
• Experience building a community content strategy tied to segments, lifecycle stages, product priorities, and measurable outcomes.
• Track record leading complex, cross-functional programs with minimal supervision and influencing senior stakeholders.
• Experience defining success measures, analyzing data, and guiding investment priorities.

Responsibilities

• Develop and own the vision, relaunch plan, roadmap, and success for the Responsive Customer Community.
• Lead the relaunch from discovery through execution, including research, configuration, content readiness, governance, beta testing, and GTM adoption.
• Build and execute a content strategy that connects customers to resources across onboarding, adoption, renewal and expansion.
• Create scalable programs to increase membership, participation, and peer-to-peer learning including newsletters and events.
• Own day-to-day operations of the Community platform (Higher Logic Vanilla) and manage content, events, taxonomy, roles, and admin settings.
• Moderate and engage in discussions to promote participation and maintain a positive tone.
• Build partnerships with Digital CS, Product, Marketing, Lifecycle, Academy, PS, and Support.

Skills

Community strategy

Digital engagement

Content operations

Member segmentation

Community analytics

Project leadership

Written communication

Brand voice

Stakeholder alignment

Presentations

Relationship-building

Tools

Higher Logic Vanilla

Job description

Responsive is launching and growing its Customer Community to become the central hub for trusted resources, peer learning, and customer storytelling. You will own strategy, governance, and program execution across onboarding, adoption, renewal and expansion.

You will partner with CS, Product, Marketing, and Support to drive adoption, measure impact, and scale capabilities for a globally distributed customer base.