Community Standards & Compliance Coordinator

Ccmc; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

Wellness program

401k with company match

Paid time off

Parental leave

Training and education assistance

Employee assistance program

Disability & pet insurance

Job summary

CCMC is seeking a Community Standards Coordinator to maintain exceptional customer service for residents, answer inquiries, and guide them on HOA governing documents and violations. You will support architectural and review processes, document issues, and coordinate with the Community Manager to ensure property standards are upheld.

Ideal candidates will have strong organizational skills, attention to detail, and a commitment to flexible scheduling, including evenings and weekends if needed.

Qualifications

• Demonstrated time management and organizational skills.
• Ability to maintain confidentiality in business matters.
• Excellent problem-solving abilities and attention to detail.
• Strong written and oral communication skills.
• Excellent telephone manner and customer service focus.
• Must have a valid driver’s license and reliable transportation.
• Willingness to work a flexible schedule, including evenings/weekends.

Responsibilities

• Maintain a high level of customer service in all resident inquiries and interactions.
• Answer phone calls and emails; provide information on governing documents and violations.
• Conduct community drives and inspections of residential properties.
• Issue violations with reference to property maintenance and aesthetics.
• Document, photograph, and record all violations.
• Assist homeowners with the Architectural Review process and prepare applications for committee review.

Skills

Time management

Organizational skills

Confidentiality

Problem-solving

Communication skills

Telephone manner

Attention to detail

Flexible schedule

Tools

MS Office

Job description

CCMC is seeking a Community Standards Coordinator to maintain exceptional customer service for residents, answer inquiries, and guide them on HOA governing documents and violations. You will support architectural and review processes, document issues, and coordinate with the Community Manager to ensure property standards are upheld.

Ideal candidates will have strong organizational skills, attention to detail, and a commitment to flexible scheduling, including evenings and weekends if needed.