Community Services Program Assistant (As-Needed)

City of Santa Monica; Santa Monica (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

City of Santa Monica is hiring a Recreation Assistant to help run youth and community programs across areas such as after-school programming, youth sports, and events. You will monitor activities, register participants, and help ensure safety and policy compliance.

The role involves opening/closing facilities, maintaining records, handling reservations and fees, and providing first aid when needed. A high school diploma and six months of related experience are desirable; CPR/First Aid

Qualifications

• Education: High school diploma or equivalent.
• Six months of related experience desirable.
• Valid CPR and First Aid certification or ability to obtain within six months of hire.

Responsibilities

• Assist in executing City activities and events across program areas.
• Monitor or supervise participants; enforce rules and call for back-up as needed.
• Register participants, take reservations, schedule facility use, and collect fees.
• Maintain records including participation levels and revenue.
• Open, inspect, and secure facilities daily; assist in setup and security for programs and events.
• Distribute and collect surveys; administer first aid if needed; resolve conflicts.
• Provide information and referrals to participants and schools.

Skills

Customer service

Conflict resolution

First aid

Cash handling

Communication

Education

High school diploma or equivalent

Tools

Computer software systems

Job description

Assists in executing City activities and events across a variety of program areas including: Out-of-Schooltime Programming, Youth Cultural and Education Enrichment; Youth Sports and Recreation; Community Sports; Adaptive Recreation.

Monitors or supervises participants in program activities. Enforces program policies, rules and regulations and calls for appropriate back-up support as needed.

Registers participants, takes reservations, schedules uses of facilities and collects approved fees.

Assists in maintaining records including, but not limited to participation levels and revenue records.

Assists in conducting special programs and/or in City-wide events.

Opens, inspects and secures program facilities on a daily basis. Assists in the preparation, set-up, maintenance and security for programs and events at recreational facilities and sites.

Organizes and checks out program equipment and supplies to participants.

May provide information and referrals or program outreach to program participants, the general public, school officials and community groups.

Reports problems with facilities, equipment or program participants to a supervisor in a timely manner.

Resolves participant conflicts and complaints; refers disputes to a supervisor, as appropriate.

May distribute to and collect program satisfaction surveys from participants or parents.

Administers first aid.

Performs other related duties, as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Recreational, educational, cultural and human service program activities
• Basic mathematics
• Dispute and resolution techniques
• Use of recreational and/or audiovisual equipment and supplies
• First aid methods and safety practices related to recreational programs
• Effective customer service techniques

Ability to:

• Assist with activities or events
• Inform participants of and enforce program rules, regulations, schedules and activities
• Accurately record attendance and revenue figures
• Register participants, take reservations and schedule use of facilities
• Provide basic first aid and CPR
• Interact constructively with program participants of all ages
• Provide effective customer service
• Follow oral and written instructions
• Learn and implement program-specific computer software systems
• Establish and maintain effective and cooperative working relationships with City employees and the public

Skill in:

• Cash handling and making change
• Dealing with program participants in a constructive and supportive manner
• Reading, writing and communicating at an appropriate level
• The use of personal computers and applicable software applications

REQUIREMENTS

Minimum Qualifications:

• Education: Graduation from high school or the equivalent.
• Experience: Six months of recent, paid or volunteer work experience directly related to recreation or community programs and services, involving public contact is desirable.

Licenses and Certificates:

• Possession of a valid class C driver license.
• Possession of a valid cardiopulmonary resuscitation and first aid certificate within six months of date of hire.