Regular Recreation Specialist - CAC

Town-of-Flower-Moun; Flower Mound (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Town of Flower Mound is seeking an Operations/Administrative Specialist for the Community Activity Center. Responsible for operations, payroll, surveys, classes, special events, and camp areas, ensuring high quality customer service and efficient administrative support.

The role involves supervising front desk and various staff, managing memberships, class entries, refunds, and reports, and coordinating rentals and events.

Qualifications

• High School Diploma or GED required.
• CPR/First Aid/AED certifications required within 60 days of hire.
• Must have a valid state driver’s license and driving record compliant with Town policy.

Responsibilities

• Assist with facility coverage and supervision of part time and seasonal staff.
• Provide high quality customer service and handle account issues, payments, memberships, and enrollments.
• Enter memberships, process refunds, enroll classes, and run reports in recreation software.
• Coordinate facility rentals, locker rentals, and birthday parties including calls, tours, booking, staffing and follow up.
• Organize and implement programs and one-day events for various age groups.
• Assist with marketing efforts related to memberships, programs, and events.
• Train and develop part-time staff and conduct safety trainings.

Skills

Customer service

Leadership

Organizational skills

Communication skills

Education

High School Diploma or GED

Tools

Recreation software

Job description

Responsible for the operations of the contractor, payroll, surveys, class, special events, and camp areas in the Community Activity Center. Provides high quality customer service to all guests and assists with administrative tasks that are necessary for the operation of the Community Activity Center.

• Assist with facility coverage and supervision of part time and seasonal staff at the front desk, childcare, day camp, specialty camps, and birthday parties.
• Performs miscellaneous administrative tasks necessary for the operation of the Community Activity Center.
• Provides high quality customer service and communicates with guests regarding account issues, payments, memberships, and program enrollment.
• Assists with recreation software to enter memberships, process refunds, enter classes, and run reports.
• Assists with organizing all facility rentals, locker rentals, and birthday parties including phone calls, tours, booking, staffing, and event follow up.
• Organizes and implements programs and one day special events for various age groups.
• Assists with marketing efforts associated with memberships, recreational programs, and special events.
• Assists with monitoring and maintaining inventory, distribution, control, and ordering of recreational supplies.
• Supports other areas within the Community Activity Center by assisting with special events, aquatic programs, facility rentals, and facility coverage.
• Assists in training and development of part time staff.
• Attends mandatory training and in-service meetings.
• Informs supervisor of all work-related activities.
• Recommends and enforces all rules and regulations in the Community Activity Center.
• Adheres to the personnel, safety, and department policies and procedures.
• Assists other coworkers as needed.
• Performs other duties as assigned.

A High School Diploma or General Equivalency Diploma (GED) is required.

• CPR/First Aid/AED certifications are required within 60 days of hire date.
• Must have a valid state issued driver's license and driving record must be in compliance with Town policy.

Physical Abilities

• Must be able to talk, see, hear, read, and work in adverse environmental conditions.
• Must be able to perform strenuous physical activities to include running, kneeling, bending, twisting, dragging, pushing, pulling, regularly lifting to 50 lbs. of various recreational and athletic equipment, and occasionally lifting up to 110 lbs. of various recreational and athletic equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge/ Skills / Abilities

• Must have excellent leadership, organizational, and communicative skills, both oral and written.
• Must maintain an effective and pleasant working relationship with citizens, the general public, employees, and volunteers.
• Must be able to work various hours, including evenings and weekends as required.

HIPAA Compliance Statement

All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule must have an understanding and knowledge of the Privacy Rule that corresponds to their job responsibilities. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.