Community Services Leader

City of Corona; Corona (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

City of Corona seeks a dedicated Community Services Leader to provide exceptional customer service, support administrative tasks, and engage the public across multiple programs. You will be a key contact for residents, visitors, and businesses, ensuring timely, professional responses.

Role involves overseeing Kids Club, Sports, Senior Center, and Reservations with a focus on safe, welcoming environments and strong community engagement. Nights, weekends, and holidays required.

Qualifications

• Reads and writes at required level for job performance.
• Ages 15+ with work permit if under 18.
• Experience in community settings is a plus.
• Valid California driver’s license may be required for driving tasks.

Responsibilities

• Supervise activities and recreation programs for youth, adults, and seniors.
• Coach, officiate, and prepare spaces for sports activities.
• Serve as liaison to parents, patrons, and participants; resolve issues.
• Open/close City facilities and monitor rentals, including after-hours use.
• Assist in setting up rooms and equipment for programs and registrations.
• Process registrations, permits, and simple transactions.

Skills

Program planning

Sports coaching

Customer liaison

Facility management

Event setup

Library assistance

Education

High school diploma or equivalent

Job description

The City of Corona is seeking a dedicated and service-oriented Community Services Leader to join our team. This role is ideal for individuals who are passionate about helping others, committed to maintaining a safe and welcoming environment, and motivated by work that directly supports and engages the public. As a key point of contact for community members, you will provide exceptional customer service, assist with administrative and field-based duties, and help ensure that residents, visitors, and businesses receive timely, professional support.

If you excel in communication, thrive in a team-focused environment, and are looking for an opportunity to make a meaningful impact in your community.

Availability

to work in any of the following areas:

• Kids Club: Oversight of school-age children (6-12yrs old) in afterschool and day camp settings. Leads activities, programs, and provides customer service to parents and caregivers.
• Sports: Coaching, officiating, and scorekeeping for various youth and adult sports activities.
• Senior Center: Program and reception duties including answering phones, setting up rooms, providing resource information to patrons, and general customer service.
• Program & Reservations: Program and reception duties including phones, activity registration and permits, set-up/tear-down rooms, and facility monitoring for onsite and offsite reservations.

Hours of Operation:

• Kids Club: 12:30pm - 6:15pm
• Camp: 6:45a- 6:15pm
• Contract Classes: M-F 9a-3pm
• M-F 5pm-9pm
• Saturday 9a-2pm
• Sports: M-F 4:30p-10:30pm
• Sat 7:30a-8:30pm
• Reservations: 8am-2pm, 2p-9pm, 7a-10:30pm
• Seniors: 8:30am - 1:00pm, 1:00pm - 6:15pm

THIS POSITION REQUIRES HAVING TO WORK NIGHTS, WEEKENDS, AND MANDATORY HOLIDAYS.

Knowledge, Education & Experience

• Graduation from high school OR equivalent and completion of formal or informal education sufficient to ensure the ability to read and write at the level required for successful job performance.
• Must be at least 15 years of age. If under 18, must have the ability to acquire a work permit.
• Paid and volunteer experience working in a community setting is desired.
• A valid Class C California driver’s license and the ability to maintain insurability under the City’s Vehicle Insurance Policy may be required if driving.

Skills/Abilities

• Plans, coordinates, organizes, prepares and supervises various activities and recreation programs, excursions, and special events for youth, adult, and senior populations.
• Coaches, officiates and prepares play areas and fields for sports activities.
• Acts as liaison to parents, patrons, and participants. Exercises tact and judgment when resolving problems.
• Opens and closes City facilities; ensures facilities are secure. Oversees and monitors facility use and rentals, including after-hours and evening use.
• Performs general labor tasks to maintain City facilities in a clean, safe and attractive condition.
• Assists in preparing rooms for programs by setting up tables, chairs, audiovisual, computers and related equipment.
• Sorts, retrieves, and re-shelves library materials. Performs shelf reading for accuracy and ensures that materials are in proper order.
• Enforces and follows all rules and regulations and reports all safety conditions and security issues. Completes accident/incident reports, attendance reports, and shift reports.
• Processes activity registration, account creation, permits, passport applications, simple cashiering and other transactions.

Characteristics

• An upbeat attitude, eager to participate.
• A passion for producing outstanding quality of work.
• A high performing, genuine