Senior Community Services Leader

City of Mission Viejo; Mission Viejo (CA); Presencial; USD 27.000 - 35.000; A tiempo parcial

Descripción de la vacante

City of Mission Viejo seeks a Senior Community Services Leader to deliver exceptional customer service at the Marguerite Tennis Pavilion and Felipe Tennis & Recreation Center. You will check in players, book reservations, answer inquiries, and securely open/close the facilities.

The role is hourly, part-time with varied shifts including mornings, evenings, and some weekends. Emphasis on assisting with registrations and event support in a friendly community setting.

Formación

• Completion of 12th grade and two years of related experience.
• Alternatively, completion of at least 12 college units in recreation or a related field.
• First Aid and CPR/AED certification within three months of appointment.

Responsabilidades

• Check players in and program court assignments; track facility usage.
• Book court reservations and answer department emails; provide front desk support.
• Promote tennis/pickleball programs and memberships to the community.
• Instruct the public how to register for programs online, in person, or over the phone.
• Provide on-demand assistance for program registration while delivering high-quality service.
• Assist with events and tournaments at the Tennis Centers.

Conocimientos

Customer service

Communication

Front desk operations

Conflict resolution

Educación

High school diploma or equivalent

12 college units in recreation/related field

Descripción del empleo

City of Mission Viejo Invites Applications for

Senior Community Services Leader

$19.37 - $25.11 per hour

APPLY BY: 3:00 P.M., MONDAY, OCTOBER 26, 2026

SEARCH SCHEDULE:

Online applications must be completed & submitted no later than 3:00 p.m. on the filing deadline. NeoGov will reject all applications started prior to 3:00 p.m., but not submitted by 3:00 p.m. No exceptions will be made to the closing deadline. Please plan accordingly.

The first round of Zoom interviews is scheduled for some time during the week of November 2, 2026. Only one date will be available for an applicant to attend. The City will not accommodate applicant scheduling requests for alternate dates. It is recommended that you plan your calendar accordingly when you apply.

The Position

Do you have a genuine interest in and ability to connect with people? Can you rise to the challenge of enhancing at least one customer’s experience each shift and exceeding their expectations? If yes, then we are looking for you!

The City of Mission Viejo seeks qualified candidates to serve as our next Senior Community Services Leader to provide excellent customer service to our Marguerite Tennis Pavilion and the Felipe Tennis & Recreation Center players. Candidates will check in players for courts and programs, book reservations, answer questions from the public while working at the front desk, and be responsible to independently open, close, and secure the facility.

There are three (3) vacancies between Marguerite Tennis Pavilion & Felipe Tennis & Recreation Center. We are currently looking for primary coverage needs that are Monday from 6:30 a.m. to 1:00 p.m.; Monday from 2:30 p.m. to 9:00 p.m.; and Monday from 4:00 p.m. to 9:00 p.m. Additional coverage is needed Tuesday through Thursday from 6:30 a.m. to 2:30 p.m. There are also options for weekend coverage based on availability and operational needs. We are looking for individuals who can cover one or more of these shifts, with flexibility to provide additional coverage as needed.

Senior Community Services Leaders are considered Hourly, Seasonal, and/or Temporary employees, and are not part of the competitive service. Incumbents will work a flexible part-time schedule, with an average of 12 to 19 hours per week, with increased scheduling during peak workload periods, but less than 1,000 hours during assignments through the fiscal year starting July 1st and ending June 30th.

The Marguerite Tennis Pavilion is open Monday through Friday from 7:00 a.m. to 1:00 p.m. and 3:00 p.m. to 9:00 p.m.; Saturday from 7:00 p.m. to 7:00 p.m.; and Sunday from 7:30 a.m. to 1:30 p.m. The Felipe Tennis & Recreation Center is open Monday through Friday from 7:00 a.m. to 1:00 p.m. and 3:00 p.m. to 9:00 p.m.; Saturday from 7:00 a.m. to 7:00 p.m.; and Sunday from 7:00 a.m. to 5:00 p.m. These positions may be rotated through the Recreation and Community Services facilities. The schedule may vary on the needs of the City. The eligibility list established for this current recruitment may be used to fill future Senior Community Services vacancies.

Your impact at the Tennis & Recreation Center

1. Promote positive relationships with the public, management team, fellow staff members, and volunteers.
2. Provide the highest of standards of customer service, information, and communication to the public while upholding and promoting the Recreation and Tennis Center programs and policies.
3. Promote Tennis and Pickleball programs and get the public excited about all of our court offerings.
4. Instruct the public how to register for programs online, in person, or over the phone.
5. Provide on-demand assistance for program registration while providing outstanding customer service.
6. Check players in and program court assignments while tracking facility usage.
7. Promote and encourage tennis and pickleball play among the community of Mission Viejo.
8. Promote and advocate players to purchase a membership for frequent usage of the center.
9. Book court reservations, respond to department emails, and provide administrative support for programs and player scheduling.
10. Assist with special events and tournaments.

Applicants are encouraged to review the entire Senior Community Services Leader job descriptions by visiting the City's website at https://cityofmissionviejo.org.

Your Team

The members of the Mission Viejo Recreation and Community Services Department are passionate about increasing quality of life for our residents and members through Public Service, Integrity, Teamwork, Innovation, and Excellence. They are looking for someone with the same commitment to service and team spirit to join them.

The Mission Viejo Recreation and Tennis Centers collectively schedule and manage 20 pickleball courts and 16 tennis courts while serving a growing membership base of over 1,100 tennis/pickleball members and over 5,000 fitness members. Recreation and Community Services hosts hundreds of tennis and pickleball classes each quarter and provides dozens of programs throughout the year. The Department is passionate about engaging youth in spot court programs and developing programs for every skill level to enhance quality of life.

IDEAL CANDIDATE

• Able to work a minimum of 12 to 19 hours per week which will include early mornings, evenings, weekends and holidays at a variety of City facilities;
• Possess excellent communication and customer services skills in person and over the telephone;
• Possess a general understanding of facility health and safety programs;
• Learn, understand and apply facility use policies and procedures;
• Handle medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation; and
• Experience assisting with special events.

Knowledge of:

• Standard office practices and procedures, including the use of standard office equipment, basic record keeping, arithmetic, and computer applications related to the work.
• Techniques of dealing with individuals of various ages and from various socio-economic groups and for effectively representing the City in contacts with users and the community.
• Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.
• Applicable safety precautions and procedures related to the program area(s) and facilities to which assigned.
• General principles of risk management related to the functions of the assigned area.
• English usage, spelling, vocabulary, grammar and punctuation.
• Safe driving principles and practices.
• Safe work practices.
• Safety principles and practices, including basic first aid and adult and child cardiopulmonary resuscitation (CPR) methods.

Skill in:

• Learning a basic computer system operation to enter and retrieve data for class registration and facility reservations.
• Working independently while supervising facilities and user groups.
• Learning, understanding and applying facility and park use policies and procedures.
• Providing courteous assistance to facility patrons.
• Lifting and moving tables and chairs and arranging facilities for special events and/or meetings.
• Using English effectively to communicate in person, over the telephone and in writing.
• Gathering information and composing a variety of articles, news releases, and related materials on a range of recreational and community services issues.
• Researching and compiling data for special projects and various reports and assignments as required.
• Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Operating modern office equipment including computer equipment, software programs, and audio-visual equipment.
• Remaining flexible and adapting as job responsibilities change.
• Meeting the physical requirements necessary to safely and effectively perform the assigned duties.
• Working a varied schedule of hours, which may include early mornings, evenings, weekends, and holidays, at a variety of City facilities.
• Understanding and carrying out oral and written instructions.
• Maintaining facilities and equipment in a clean, safe and secure manner.
• Handling medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.
• Operating a motor vehicle safely.

QUALIFICATIONS

Equivalent to the completion of twelfth (12th) grade and two (2) years of experience in community services, cultural arts, and/or recreational activities for varying age groups, or completion of at least twelve (12) units of college-level coursework in recreation, physical education, cultural arts, or a closely related field.

LICENSE OR CERTIFICATE

• Applicants must be 18 years or older at the time of appointment for Senior Community Services Leader.
• Possession of, or ability to obtain and maintain, a valid Standard First Aid Certificate is required within three (3) months of appointment.
• Possession of, or ability to obtain and maintain, a valid American Red Cross or American Heart Association Automated External Defibrillator (AED) and Cardiopulmonary Resuscitation Certificate (CPR) for Infant, Child, and Adult is required within three (3) months of appointment.