Senior Recreation Leader (Part Time)

City of Carlsbad; Carlsbad (CA); On-site; USD 25,000 - 34,000; Part time

Job summary

The City of Carlsbad is seeking a Senior Recreation Leader to support front desk operations, instructional programs, and facility maintenance across Parks & Recreation facilities. The role requires welcoming guests, coordinating activities, and helping ensure safe, engaging community programs.

Ideal candidates bring high school completion, strong customer service skills, and ability to work independently in a fast-paced municipal setting.

Qualifications

• Education: High school diploma or GED required; some college experience desirable.
• Demonstrated customer service and communication skills.
• Ability to handle cash and operate basic software.
• Experience working in recreation/park settings is a plus.

Responsibilities

• Provide front desk operations and customer service.
• Assist in program/activities setup and teardown.
• supervise program participants and maintain safety.
• Maintain facilities and cleanliness.
• Assist with basic reports and records.

Skills

Customer service

Communication skills

Attention to detail

High-volume customer service

Cash handling

Team coordination

Adaptability

Front desk operations

Education

High school diploma or GED

Some college encouraged

Tools

CivicRec

Microsoft Office

Job description

The Position

Carlsbad - The Community:

The City of Carlsbad is ideally situated in north San Diego County where a great climate, beautiful beaches and lagoons, and abundant natural open space combine with world-class resorts, family attractions, well planned neighborhoods, excellent schools, and a charming village atmosphere to create the ideal California experience. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 115,000 residents. The city sets the standard for high-quality local government services and is home to corporate headquarters in technology, life sciences and action sports, supported by a thriving tourism market and nearly 40 percent preserved open space. Thanks to an award-winning growth management plan, the city's infrastructure and services keep pace with development and promote an excellent quality of life.

You belong in Carlsbad:

The City of Carlsbad embraces and recognizes the vital relationship of an inclusive, engaged work environment and innovative excellence. An equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal.

The Department

You will join a nationally accredited agency (one of only five agencies in the State of California) by the Commission for the Accreditation of Parks & Recreation Agencies (CAPRA); a team dedicated to upholding the department's mission to promote community health and wellness while building a diverse culture that embraces change and continuous improvement.

The Position

Under the supervision of the Recreation Supervisor/Recreation Area Manager, this position provides reception and general administrative and program support in order to ensure the implementation and monitoring of instructional classes, camps, aquatic programs and other Parks & Recreation activities and services. The Senior Recreation Leader performs a variety of duties in the leadership position to assist with the daily operation of the City's aquatic, community and recreation centers. These items include but are not limited to: front desk operations, program/activity operations and supervision, facility management, including program/facility set-ups and tear-downs and basic cleaning and maintenance projects, special events support and other related duties and responsibilities as assigned.

Distinguishing Characteristics

The incumbent will be comfortable with working independently or in multiple work environments ranging from basic cashiering operations to administrative and/or program functions. The work environment requires the ability to receive and respond to high traffic interaction, communicate effectively, and respond to customer concerns. Due to the varied nature of tasks and fast paced environment, it is critical that the incumbent is readily able to adapt to change. Independent judgment and initiative is required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions. They must have the ability to lead a staff and oversee the day-to-day operations. Senior Recreation leaders receive training, instruction and/or assistance from the Recreation Supervisor/Recreation Area Manager, is able to adjust when new or unusual situations arise, and is fully aware of the operating procedures and policies.

More information regarding our Parks & Recreation Department and programs can be found on our website.

Key Responsibilities

Key responsibilities may include:

• Providing excellent customer service
• Assisting in the preparation of reports, contracts, data entry and management of critical documents and instructor files
• Ensuring the health and safety of park guests
• Directing and supervising participants of the program
• Organizing and cleaning facility areas and equipment
• Performing facility set-ups and tear-downs
• Overseeing activities/programs
• Performing basic custodial duties
• Administering simple first-aid
• Providing staff support
• Serving as public relations person for the department
• Proper opening and closing of buildings, including locks, alarms, etc.
• Seeing that buildings and grounds are clean and well maintained
• Establishing and maintaining relationships with park guests, volunteers, contracted vendors
• Maintaining a fun and positive attitude; and other duties assigned

Qualifications

Qualifications may include:

• Ability to learn parks and recreation principles, services and programs, cleaning procedures, and basic first aid methods and techniques
• Possess excellent customer service and communication skills
• Demonstrate exceptional attention to detail
• Effectively manage a high volume of customers, phone calls and other duties
• Knowledgeable of basic computer software, including Microsoft Office skills
• Learn and become proficient in the recreation activity management software solution (CivicRec)
• Knowledgeable in cash handling and cashiering skills
• Demonstrate ability to provide the necessary support to ensure the health and well-being of all participants and staff
• Must be able to take direction as well as have the ability to take initiative
• Learn procedures/daily operations/business practices
• Work under limited supervision
• Maintain accurate records and manual data systems
• Plan and organize work to meet schedules and deadlines
• Understand and follow oral and written instructions
• Establish, maintain, and foster cooperative and positive working relationships with those contacted in the course of work
• Ability to evaluate emergency situations and act decisively and effectively to resolve them
• Communicate clearly, concisely, both orally and in writing
• May be required to use personal vehicle during assigned shifts

Experience & Education

Education: High school diploma or G.E.D. required. Some college work experience desirable.

Special Requirements/License or Certificate Possession of, or ability to obtain, a valid Class C California Driver's License. Possession of, or ability to obtain, CPR and first aid certification.

Special Requirements Must have valid California State Driver's License. Must be at least 18 years of age. Must have some experience working with computers. Must have experience working with the public, work in a recreation, hospitality industry setting and active front office environment is desirable; some positions require experience working directly with youth.

Ability to lift 50 lbs., sit, stand, walk, kneel, crouch, squat, stoop, reach, and withstand exposure to the outdoors for extended periods of time; ability to travel to and work at different sites and locations.

Special Conditions Must be available to work flexible schedule, as well as mornings, nights, weekends, and holidays; required to attend mandatory meeting/training sessions; must provide own transportation; some positions require meeting state of California tuberculosis test requirements.

Required Apparel Person hired must wear standard apparel as prescribed by the Recreation Department.

*Part-time employee cannot exceed 980 total hours worked within one fiscal year.

*Qualified applicants will be notified only if they are selected for the interview process.