Community Services Intake & Counseling Assistant

Shelby County TN; Memphis (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Shelby County in Tennessee seeks an administrative counselor within the CEAP/LIHEAP programs to assist clients and process rental/mortgage and utility assistance applications. Under general supervision, you will organize, analyze and enter data into appropriate databases and support program operations.

The position requires strong interviewing skills, data accuracy and ability to work with diverse clients. Candidates must meet education and experience requirements and be able to travel as needed

Qualifications

• Four (4) years in administrative capacity performing counseling/interviewing.
• High school diploma or GED, OR
• Two (2) years experience plus two (2) years college (60 sem hours/72 quarters).
• Proof of education, training, and/or experience required.

Responsibilities

• Conduct initial interviews with CEAP and LIHEAP customers and enter data into databases.
• Assist customers by answering questions about department policies and procedures.
• Prepare customer files and individual case histories.
• Review general ledger and assist Fiscal Department with reconciliations.
• Receive, review, and process documents for accuracy and compliance.
• Provide information, support, and counseling to meet program guidelines.
• Arrange referrals and follow-up interviews as needed.
• Collect data for needs assessment and eligibility documentation.
• Resolve customer complaints related to program policies and procedures.
• Assist individuals/families with special needs by networking with agencies.

Skills

Counseling & interviewing

Data entry & recordkeeping

Customer service

Education

High school diploma or GED

Two years of college (60 sem hrs / 72 qtrs)

Tools

MLGW Citrix

DHS ACCENT

Job description

Shelby County in Tennessee seeks an administrative counselor within the CEAP/LIHEAP programs to assist clients and process rental/mortgage and utility assistance applications. Under general supervision, you will organize, analyze and enter data into appropriate databases and support program operations.

The position requires strong interviewing skills, data accuracy and ability to work with diverse clients. Candidates must meet education and experience requirements and be able to travel as needed