Miscellaneous Temp. - Community Services Asst. I (Community Services Agency)

Shelby County TN; Memphis (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Shelby County in Tennessee seeks an administrative counselor within the CEAP/LIHEAP programs to assist clients and process rental/mortgage and utility assistance applications. Under general supervision, you will organize, analyze and enter data into appropriate databases and support program operations.

The position requires strong interviewing skills, data accuracy and ability to work with diverse clients. Candidates must meet education and experience requirements and be able to travel as needed

Qualifications

• Four (4) years in administrative capacity performing counseling/interviewing.
• High school diploma or GED, OR
• Two (2) years experience plus two (2) years college (60 sem hours/72 quarters).
• Proof of education, training, and/or experience required.

Responsibilities

• Conduct initial interviews with CEAP and LIHEAP customers and enter data into databases.
• Assist customers by answering questions about department policies and procedures.
• Prepare customer files and individual case histories.
• Review general ledger and assist Fiscal Department with reconciliations.
• Receive, review, and process documents for accuracy and compliance.
• Provide information, support, and counseling to meet program guidelines.
• Arrange referrals and follow-up interviews as needed.
• Collect data for needs assessment and eligibility documentation.
• Resolve customer complaints related to program policies and procedures.
• Assist individuals/families with special needs by networking with agencies.

Skills

Counseling & interviewing

Data entry & recordkeeping

Customer service

Education

High school diploma or GED

Two years of college (60 sem hrs / 72 qtrs)

Tools

MLGW Citrix

DHS ACCENT

Job description

Position Summary

Works under general supervision within the CSBG/CEAP and LIHEAP sections of Community Services Agency to assist clients and performs specialized duties which include organizing analyzing and processing rental/mortgage and utility assistance applications.

Pay Grade: 41H

Salary Commensurate with Experience and Education

Minimum Qualifications

• Four (4) years of experience in an administrative capacity performing counseling and interviewing; OR
• High school diploma or possess a GED, OR
• Two (2) years of experience in an administrative capacity performing counseling and interviewing; AND
• Two (2) years of college study (60 semester hours or 72 quarters) from an accredited college or university.

PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.

Duties and Responsibilities

• Conducts initial interviews with CEAP and LIHEAP customer and process/enter pertinent data into appropriate databases for processing assistance applications.
• Utilizes MLGW Citrix and DHS ACCENT application programs.
• Assists customers by answering questions via telephone or in person concerning CEAP and LIHEAP department policies, procedures and work functions.
• Prepares customer files and individual case histories.
• Reviews general ledger and assists Fiscal Department with account reconciliation.
• Receives, reviews, and process documents as required for accuracy and/or conformance with established policies and procedures.
• Provides information, support, and counseling necessary to assist customers in meeting program guidelines and requirements.
• Arranges referrals and follow-up interviews as needed.
• Collects data for needs assessment and eligibility documentation.
• Resolves customer complaints; both internally and externally; related to program department policies and procedures.
• Assists individuals/families with special need by networking with various agencies, social service agencies, and referrals
• Attends meeting and training sessions as required.
• Maintains/operates the appointment hotline(s); as required.
• Performs other related duties as required or directed.

KSAs

• Knowledge of methods and techniques of counseling and application intake.
• Knowledge of laws; ordinances; rules; and regulations affecting the recordkeeping operations of a department and skill in applying.
• Ability to establish and maintain meaningful rapport with clients.
• Ability to write meaningful reports.
• Ability to gather and interpret case histories.
• Ability to communicate orally and in writing.
• Ability to perform multiple tasks simultaneously.

Special Requirements

• Must possess a valid Tennessee driver's license or secure one by date of employment.
• Must have access to an operable automobile and meet County requirements for automobile insurance upon date of employment.

Disclaimer

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.

Shelby County Resident Disclaimer

All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include appointed positions with the Sheriff's Office, Division of Corrections, or the Fire Department.