Community Services Front Desk & Admin Clerk

La Crosse County; La Crosse (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

La Crosse County is seeking a dedicated clerical professional to support the Economic Support Section of the Human Services Department. The role involves frontline customer contact, processing LIHEAP and income maintenance tasks, and supporting workload tracking.

Requires a high school diploma or GED and at least two years of general office experience. Strong communication, confidentiality, and organizational skills are essential for success in a high-volume environment.

Qualifications

• High school diploma or GED required.
• Two years of general office experience required; clerical experience in a Human Services field preferred.
• Strong preference for clerical experience in Human Services.
• Excellent communication and interpersonal skills; ability to assist the public in a courteous manner.
• Ability to work independently and maintain confidentiality.

Responsibilities

• Greet walk-in customers and direct to appropriate staff.
• Answer phones and provide information about programs.
• Explain eligibility guidelines and application processes for WREA and LIHEAP.
• Schedule appointments and perform clerical support for workload tracking and reporting.
• Scan, file, and index documents in the electronic case file system.
• Prepare reports and minutes for meetings; maintain calendars and trainings.

Skills

General office skills

Customer service

Data entry

Communication skills

Confidentiality

Organization

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Word processing

Data entry systems

Job description

La Crosse County is seeking a dedicated clerical professional to support the Economic Support Section of the Human Services Department. The role involves frontline customer contact, processing LIHEAP and income maintenance tasks, and supporting workload tracking.

Requires a high school diploma or GED and at least two years of general office experience. Strong communication, confidentiality, and organizational skills are essential for success in a high-volume environment.