Social Services Navigator: Justice & Community Support

La Crosse County; La Crosse (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Wisconsin Retirement System

County health insurance

Paid vacation & sick leave

Job summary

La Crosse County seeks a dedicated Office Support role within the Justice Support Services of the Human Services Department. The position services participants, coordinates with courts and community agencies, and ensures accurate recordkeeping while handling sensitive information with discretion.

Strong communication, data entry, and multi-tasking skills are essential, as is experience with databases and web-based programs. Evening/weekend availability may be required based on program needs.

Qualifications

• Must have strong customer service skills and ability to communicate with diverse groups.
• Experience using computer databases and web-based programs.
• Ability to manage confidential information with discretion.

Responsibilities

• Interact with participants, courts, law enforcement, and community partners; provide information and referral.
• Monitor electronic devices and report any issues; document observations.
• Maintain case records, progress notes, and routine paperwork.
• Assist with eligibility determinations and intake support; collect necessary data.

Skills

Communication

Office Support

Data Entry

Multitasking

Confidentiality

Education

High school diploma or GED

Tools

Database software

Web-based programs

Word processing/E-mail

Job description

La Crosse County seeks a dedicated Office Support role within the Justice Support Services of the Human Services Department. The position services participants, coordinates with courts and community agencies, and ensures accurate recordkeeping while handling sensitive information with discretion.

Strong communication, data entry, and multi-tasking skills are essential, as is experience with databases and web-based programs. Evening/weekend availability may be required based on program needs.