Justice Support Navigator & Community Services Specialist

La Crosse County Library, Inc.; La Crosse, Northern (WI, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

La Crosse County Library, Inc. seeks a detail-oriented assistant to support the Justice Support Services section of the Human Services Department. You will engage participants, assist with court and agency communications, and help navigate supportive resources. This role emphasizes lived experience and strong confidentiality.

The position involves monitoring equipment, data entry, and aiding with assessments, with availability for weekday, evening, and weekend hours as needed.

Qualifications

• Graduation from an accredited high school or GED.
• Experience in office setting or customer service with attention to detail and follow-up.
• Experience using computer databases and software.

Responsibilities

• Maintains frequent contact with participants and communicates regularly with courts, law enforcement, community agencies, family members, and the public.
• Provides customer service through phone, walk-in, mail, and electronic communication.
• Installs and explains GPS and Remote Breath monitoring devices and handles related data.

Skills

Customer service

Communication

Data entry

Office equipment

Confidentiality

Education

High school diploma or GED

Tools

Computer databases

Web-based programs

Office software

Job description

La Crosse County Library, Inc. seeks a detail-oriented assistant to support the Justice Support Services section of the Human Services Department. You will engage participants, assist with court and agency communications, and help navigate supportive resources. This role emphasizes lived experience and strong confidentiality.

The position involves monitoring equipment, data entry, and aiding with assessments, with availability for weekday, evening, and weekend hours as needed.