Senior Customer Service Representative

ManpowerGroup; East Hartford (CT); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid Training

Full Time Employment

Weekends OFF

Great Work Environment

Job summary

ManpowerGroup is seeking a Senior Customer Service Representative in East Hartford, CT. You will be the first point of contact, listening actively and delivering compassionate support to program applicants and recipients.

The role requires strong communication, adherence to scripts, and the ability to handle sensitive information while meeting daily call and quality targets. This is a full-time, on-site position with paid training and a standard Mon-Fri schedule.

Qualifications

• Must be at least 18 years of age or older.
• High School Diploma or equivalent and six months minimum experience in a call center environment.
• Associate degree or higher can be substituted for the six months minimum experience in a call center environment.
• Must be able to pass 30 wpm typing test.
• Must be able to successfully pass a criminal background check and drug test.

Responsibilities

• Answering inbound calls from program applicants and recipients related to social service programs.
• Accurately documenting all interactions with callers.
• Following scripts to ensure proper procedures are adhered to.
• Providing clear, complete, accurate and objective information based on a full understanding of program requirements.
• Communicating trends in caller questions and concerns to call center leadership.
• Working with callers in difficult situations, expressing empathy and resolving calls within required metrics.
• Demonstrating the ability to handle sensitive information.
• Meeting and exceeding daily standards for calls answered, customer service, and quality.

Skills

Customer service

Empathy

Attendance

Typing 30 wpm

Education

High School Diploma or equivalent

Six months call center experience

Associate degree can substitute

Job description

Our client, in East Hartford, CT is seeking Senior Customer Service Representatives to join their team. As a senior customer service rep, you will be supporting our customers as a first point of contact and will be assisting in providing program and account information. We will rely on you to actively listen to our callers and use excellent customer service skills, compassion and empathy to assist them.

Job Title: Senior Customer Service Rep - This is NOT a Remote Position

Location: East Hartford, CT

Pay Range: 21/hr.

What’s the Job? -

JOB SUMMARY:

You will need to have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned. Outstanding Attendance is a requirement .

What you will be doing:

• Answering inbound calls from program applicants and recipients related to social service programs.

• Accurately documenting all interactions with callers.

• Following scripts to ensure proper procedures are adhered to.

• Providing clear, complete, accurate and objective information based on a full understanding of program requirements.

• Communicating trends in caller questions and concerns to call center leadership.

• Working with callers in difficult situations, expressing empathy and resolving calls within required metrics.

• Demonstrating the ability to handle sensitive information.

• Meeting and exceeding daily standards for calls answered, customer service, and quality.

What you get:

• Full Time Employment

• Paid Training

• Work Schedule: Monday- Friday (8:00 to 4:30)

• Weekends OFF!

• Great Work Environment

People who succeed in this role have:

• Strong commitment and work ethic demonstrated in their attendance and punctuality.

• The ability to convey complex information in clear and concise terms to ensure customer understanding.

• Effective and accurate written and verbal communication skills.

• Effective problem-solving skills.

• Customer Service Experience.

• Can navigate multiple software applications and research solutions with ease.

• Love helping people and guiding them to the best solution to their issue.

• Provide calm conflict resolution and problem solving for frustrated customers with empathy.

• The ability to work in a structured call center environment for the duration of your shift, taking high-volume calls.

Requirements

• Must be at least 18 years of age or older.

• Must have a High School Diploma, or equivalent and six months minimum experience in a call center environment.

• Associate degree or higher can be substituted for the six months minimum experience in a call center environment.

• Must be able to pass 30 wpm typing test.

• Must be able to successfully pass a criminal background check and drug test.

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.