Community Services Administrative Support Technician

City of Norfolk, VA; Norfolk (CO); On-site; USD 42,000 - 48,000; Full time

Job summary

City of Norfolk, VA is seeking a compassionate Support Technician to provide administrative support to the Same Day Access unit. You will answer phone inquiries, maintain records, prepare reports, and assist in the work management system.

Responsibilities include greeting clients, scheduling appointments in the EHR system, processing payments and mail, and keeping filing and supplies inventories up to date. The department offers a competitive salary range and a supportive team environment.

Qualifications

• One year of general office work experience.
• Knowledge to understand basic operational, technical, or office processes.
• Bachelor's degree or above may substitute work experience (as approved by the department).

Responsibilities

• Provides administrative support to Same Day Access.
• Greets clients/visitors and notifies appropriate staff when they arrive.
• Operates phones/switchboard, transfers callers and takes messages.
• Schedules client appointments via Electronic Health Record / Profiler Scheduler.
• Types payment vouchers, requisitions for office supplies, meeting minutes, memos, letters, reports, etc.
• Maintains filing systems and purges inactive files when necessary.

Skills

General office experience

Education

High school diploma or equivalent

Job description

City of Norfolk, VA is seeking a compassionate Support Technician to provide administrative support to the Same Day Access unit. You will answer phone inquiries, maintain records, prepare reports, and assist in the work management system.

Responsibilities include greeting clients, scheduling appointments in the EHR system, processing payments and mail, and keeping filing and supplies inventories up to date. The department offers a competitive salary range and a supportive team environment.