Customer Service Representative

West Michigan Community Bank; Holland (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

West Michigan Community Bank in Downtown Holland, MI is looking for a Customer Service Representative to assist customers with transactions in a fast and courteous manner. This role involves processing financial transactions both face-to-face and over the phone while providing excellent service.

The ideal candidate will possess a high school diploma and have experience in customer service. Responsibilities include handling cash transactions, cross-selling bank products, and ensuring accurate cash drawer balancing.

Qualifications

• Experience in cash handling is preferred.
• Professional customer service experience is required.

Responsibilities

• Process various financial transactions for customers.
• Cross-sell and refer products and services whenever possible.
• Accurate balancing of cash drawer.

Skills

Customer service skills

Cash handling

Communication

Education

High School Diploma or equivalent

Job description

Position

Customer Service Representative

Location

Downtown Holland, MI

Job ID

304

# of Openings

1

General Summary

The primary responsibility of a Customer Service Representative is to complete all customer transactions in a fast, accurate and courteous manner, whether on the phone or in person. Provide customer service in a professional manner. Suggests / makes introductions for cross selling and referral of bank products and services.

Job Duties & Responsibilities

• Process various financial transactions for customers
• Cross-sell and refer products and services whenever possible
• Knowledge and understanding of the bank’s products and services and the benefits they offer to the customer
• Accurate balancing of cash drawer

Education / Experience

• High School Diploma or equivalent
• Cash handling experience is preferred
• Professional customer service experience

Equal Opportunity Employer

West Michigan Community Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.