Community Service Officer

Metropolitan Airports Commission; Saint Paul (MN); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Robust benefits package

Job summary

The Metropolitan Airports Commission (MAC) is hiring a Community Service Officer (CSO) for MSP Airport. This full-time, on-site role involves directing traffic, enforcing parking rules, and providing high-quality customer service to travelers and staff.

CSOs work outdoors in all weather, may operate evenings or weekends, and aim to gain foundational law enforcement experience while supporting airport operations. A pre-employment background check and potential drug screen apply.

Qualifications

• High school diploma or GED required.
• Valid state-issued driver’s license required.
• Ability to work outdoors in all weather conditions.
• Certifications in First Aid or equivalent within 90 days of employment is preferred.

Responsibilities

• Direct the traffic flow in front of terminal buildings and roadways.
• Enforce parking regulations to ensure safety and accessibility.
• Maintain high-visibility presence at entrances and assist travelers.
• Deliver customer service by answering questions and guiding guests.
• Support law enforcement operations as needed and maintain documentation.

Skills

Customer service

Communication

Outdoor work

Traffic coordination

Education

High school diploma or GED

Tools

Standard Multimedia First Aid

Job description

Position Summary

Join Our Team as a Community Service Officer

Step into the fast-paced world of airport operations and become the friendly face guiding thousands of travelers safely through our terminals. As a uniformed, non-sworn Community Service Officer (CSO) with the Airport Police Department, you'll play a vital role in keeping our roadways flowing smoothly and our guests smiling from takeoff to touchdown.

Why You'll Love This Job

• Dynamic Environment: Every day brings new faces, fresh challenges, and unique moments—no two shifts are ever the same.
• Frontline Impact: You’re on the ground ensuring safe, efficient traffic flow and enforcing parking rules where it matters most.
• Professional Growth: Gain firsthand law enforcement experience and customer-service skills that set you apart on your path to becoming a sworn officer.
• Team Spirit: Collaborate with dedicated officers, dispatchers, and support staff who rely on you to keep operations running like clockwork.

Why You’ll Love This Role

• Dynamic Environment: Every day brings new faces, fresh challenges, and unique moments—no two shifts are ever the same.
• Frontline Impact: You’re on the ground ensuring safe, efficient traffic flow and enforcing parking rules where it matters most.
• Professional Growth: Gain firsthand law enforcement experience and customer-service skills that set you apart on your path to becoming a sworn officer.
• Team Spirit: Collaborate with dedicated officers, dispatchers, and support staff who rely on you to keep operations running like clockwork.

What You’ll Do

• Direct vehicular traffic around arrival and departure roadways with precision and care.
• Enforce parking regulations to maximize safety and accessibility for travelers.
• Maintain a high-visibility presence at terminal entrances to deter violations and offer friendly assistance.
• Deliver top-tier customer service—answer questions, provide directions, and support guests facing travel stress.
• Adapt to all weather conditions, staying active and vigilant whether it’s a sunlit morning or a snowy evening.

Who You Are

• A motivated individual working toward a career in law enforcement.
• Confident managing traffic flow and parking logistics in a bustling airport setting.
• Energized by outdoor work, rain or shine—and ready to pivot as conditions change.
• Excellent communicator who thrives on providing clear, calm guidance during busy or stressful moments.
• Team player who also excels autonomously, stepping up when and where you’re needed most.

This position is full-time and is eligible for MAC's robust benefit package. MSP Airport is a 24/7 operation, and this position may be scheduled to work evenings, weekends, and holidays. Currently CSO's work 4 days per week with 10-hour shifts. Current shift times are:
5:30 am - 3:30 pm
3:00 pm - 1:00 am

• A night shift may be added in the future if needed and can be staffed adequately.

BACKGROUND CHECK: Candidates may be discontinued from the hiring process if they have one or more of the following in their background:

• Criminal convictions
• Poor work history
• Unsatisfactory motor vehicle driving history
• Actions affiliated with bias
• Controlled substance abuse
• Misrepresentation, falsification or omission of application or background information

Applications will be accepted until 3:00 PM on Monday, September 28th.

About The Metropolitan Airports Commission

The Metropolitan Airports Commission (MAC) owns and operates one of the nation’s largest airport systems, including Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC’s airports connect the region to the world and showcase Minnesota’s extraordinary culture to millions of passengers from around the globe who arrive or depart through MAC airports each year.
Working at the MAC: Real Stories, Real Pride
MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or [e-mail].
MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, nationality, or disability.
This is a safety-sensitive position which will require a pre-employment drug screen.

Position Description

• Direct the traffic flow in front of the terminal buildings, concourses, and other areas at MSP Airport (primary duty)
• Respond to public requests for service
• Identify and report criminal activities
• Enforce parking regulations to include issuing Hennepin County Citations when appropriate
• Assist in traffic control at accidents and special events
• Support the Airport Security Plan as required
• Pick up and deliver correspondence for the department including evidence delivery to MN BCA
• Assist Police Department staff on a variety of tasks and projects
• Perform other duties as assigned that do not require a sworn police officer which may include:
• Assist Police Officers in conducting vehicle impounds/inventory searches on related calls for service
• Releasing impounded vehicles and secured property to rightful owners
• Assist Police Officers on maintaining perimeter security of crime scenes or critical incidents
• Assist Police Officers in conducting alcohol and tobacco compliance checks of local businesses
• Respond to animal complaints in nonconfrontational situations
• Assist Police Officers in conducting criminal bookings for in-custody arrests (fingerprinting/photographs)
• Writing thorough well documented reports in the departments records management system

Position Requirements

Individual Contributor (IC) Competencies

• Customer Focus - Building strong customer relationships and delivering customer‑centric solutions
• Decision Quality - Making good and timely decisions that keep the organization moving forward
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Ensures Accountability - Holding self and others accountable to meet commitments
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Courage - Stepping up to address difficult issues, saying what needs to be said
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

Minimum Requirements

• High school graduate or equivalent
• Possess or eligible to obtain a valid, state-issued driver’s license
• Currently certified or able to become certified in Standard Multimedia First Aid or equivalent level certification within 90 days of employment (will train upon hire)
• Ability to work outdoors (walking, standing, directing traffic, etc.) in all weather conditions for a prolonged period
• Ability to work non-traditional hours including weekends, holidays and overtime as required
• Clear and articulate written and oral communication skills
• Candidates who are offered employment will be required to pass, prior to appointment, a pre-offer job related assessment, a background investigation, obtain a MAC badge, and a medical examination

Desirables

• Currently enrolled in an approved criminal justice, law enforcement, or related degree program
• Previous work or volunteer experience in the law enforcement field
• One year or more experience in customer service with direct contact in dealing with the public
• Ability to communicate effectively in a second language

Your health. Your time. Your future. Good pay is only the beginning.
See the many and generous benefits the Metropolitan Airports Commission offers to employees.
01
Each applicant must complete this supplemental questionnaire as part of the application screening process (resumes and cover letters will not be reviewed). The information that you provide in your application, and the supplemental questions will be reviewed and used to determine your eligibility to move forward in the selection process. Please provide complete information on your application and for each question and do not write 'see resume'. Do you understand that 'see resume' is not an acceptable answer and could eliminate you as a candidate?

• Yes
• No

02
I understand that the primary duty of this position is to direct the flow of traffic and enforce parking regulations in and around MSP airport terminal buildings. I also understand the majority of this work is done outdoors in all weather conditions.

• Yes
• No

03
Do you have a high school diploma or GED?

• Yes
• No

04
Do you possess or are eligible to obtain a valid, state-issued driver's license?

• Yes
• No

05
Are you currently certified in Standard Multimedia First Aid or equivalent level certification?

• Yes
• No

06
If you are not currently certified in Standard Multimedia First Aid or equivalent certification, are you willing to become certified in Standard Multimedia First Aid or equivalent level certification within 90 days of employment (we will train you upon hire)?

• Yes
• No
• I am currently certified in Standard Multimedia First Aid or equivalent certification.

07
Do you have the ability to work outdoors (walking, standing, directing traffic, etc.) in all weather conditions for a prolonged period?

• Yes
• No

08
Are you willing to work non-traditional hours including weekends, holidays and overtime as required?

• Yes
• No

09
Do you understand that if you are offered employment, you will be required to pass a background investigation, obtain a MAC badge, and successfully complete a medical examination?

• Yes
• No

10
Are you currently enrolled OR graduated with an approved criminal justice, law enforcement, or related degree program?

• Yes
• No

11
Do you have any volunteer experience? This may include law enforcement or non-law enforcement related volunteering.

• Yes
• No

12
Please describe in detail your volunteer experience. If you do not have this experience, please enter NA.
13
Do you have previous work experience in a law-enforcement environment?

• Yes
• No

14
Please describe in detail your previous work experience in a law enforcement environment. If you do not have this experience, please enter NA.
15
How many years of customer service experience do you have in dealing with the public?

• No experience
• Less than 1 year
• At least 1 year, less than 2 years
• At least 2 years, less than 3 years
• At least 3 years, less than 4 years
• 4 years or more

16
Please describe your customer service experience in detail where you had direct contact in dealing with the public. If you do not have this experience, please enter NA.
17
Why do you want to be a Community Service Officer with the Airport Police Department?
18
I Became Aware Of This Opportunity Through

• Job Interest Card Notification
• MAC Employee
• MAC Web Site
• LinkedIn
• GovernmentJobs.com
• Indeed.com
• Other

19
If you selected 'other' in the previous question, please let us know how you found out about this opportunity.

• Required Question