Community Service Officer

Metropolitan Airports Commission; Minneapolis (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Job summary

Metropolitan Airports Commission's MSP Airport seeks a Community Service Officer to direct traffic and assist travelers in a fast-paced terminal environment.

This full-time role offers a robust benefits package, opportunities to gain law enforcement experience, and a chance to work evenings, weekends, and holidays as part of a dedicated airport police team. You will wear a uniform and be on foot and in vehicles around arrival and departure roadways, providing friendly directions to guests.

Qualifications

• Pursuing a career in law enforcement.
• Ability to manage traffic flow and parking logistics in a busy airport setting.
• Excellent communication and customer-service orientation.

Responsibilities

• Direct vehicular traffic around arrival and departure roadways with precision and care.
• Enforce parking regulations to maximize safety and accessibility for travelers.
• Maintain a high-visibility presence at terminal entrances to deter violations and offer friendly assistance.
• Deliver top-tier customer service—answer questions, provide directions, and support guests facing travel stress.
• Adapt to all weather conditions, staying active and vigilant whether it’s a sunlit morning or a snowy evening.

Job description

Join Our Team as a Community Service Officer

Step into the fast-paced world of airport operations and become the friendly face guiding thousands of travelers safely through our terminals. As a uniformed, non-sworn Community Service Officer (CSO) with the Airport Police Department, you'll play a vital role in keeping our roadways flowing smoothly and our guests smiling from takeoff to touchdown.

Why You'll Love This Job

• Dynamic Environment: Every day brings new faces, fresh challenges, and unique moments—no two shifts are ever the same.
• Frontline Impact: You’re on the ground ensuring safe, efficient traffic flow and enforcing parking rules where it matters most.
• Professional Growth: Gain firsthand law enforcement experience and customer-service skills that set you apart on your path to becoming a sworn officer.
• Team Spirit: Collaborate with dedicated officers, dispatchers, and support staff who rely on you to keep operations running like clockwork.

Why You’ll Love This Role

• Dynamic Environment: Every day brings new faces, fresh challenges, and unique moments—no two shifts are ever the same.
• Frontline Impact: You’re on the ground ensuring safe, efficient traffic flow and enforcing parking rules where it matters most.
• Professional Growth: Gain firsthand law enforcement experience and customer-service skills that set you apart on your path to becoming a sworn officer.
• Team Spirit: Collaborate with dedicated officers, dispatchers, and support staff who rely on you to keep operations running like clockwork.

What You’ll Do

• Direct vehicular traffic around arrival and departure roadways with precision and care.
• Enforce parking regulations to maximize safety and accessibility for travelers.
• Maintain a high-visibility presence at terminal entrances to deter violations and offer friendly assistance.
• Deliver top-tier customer service—answer questions, provide directions, and support guests facing travel stress.
• Adapt to all weather conditions, staying active and vigilant whether it’s a sunlit morning or a snowy evening.

Who You Are

• A motivated individual working toward a career in law enforcement.
• Confident managing traffic flow and parking logistics in a bustling airport setting.
• Energized by outdoor work, rain or shine—and ready to pivot as conditions change.
• Excellent communicator who thrives on providing clear, calm guidance during busy or stressful moments.
• Team player who also excels autonomously, stepping up when and where you’re needed most.

This position is full-time and is eligible for MAC's robust benefit package. MSP Airport is a 24/7 operation, and this position may be scheduled to work evenings, weekends, and holidays. Currently CSO's work 4 days per week with 10-hour shifts. Current shift times are:

5:30 am - 3:30 pm

3:00 pm - 1:00 am

*A night shift may be added in the future if needed and can be staffed adequately.

BACKGROUND CHECK: Candidates may be discontinued fromthe hiring processif they haveone or more of the following in their background:

• Criminal convictions
• Poor work history
• Unsatisfactory motor vehicle driving history
• Actions affiliated with bias
• Controlled substance abuse
• Misrepresentation, falsification or omission of application or background information

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or [e-mail].

Questions regarding this position can be directed to Sharessa Cobb at [e-mail] or 651-421-9643.

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, nationality, or disability.

This is a safety-sensitive position which will require a pre-employment drug screen.

• Direct the traffic flow in front of the terminal buildings, concourses, and other areas at MSP Airport (primary duty)
• Respond to public requests for service
• Identify and report criminal activities
• Enforce parking regulations to include issuing Hennepin County Citations when appropriate
• Assist in traffic control at accidents and special events
• Support the Airport Security Plan as required
• Pick up and deliver correspondence for the department including evidence delivery to MN BCA
• Assist Police