Principal Administrative Specialist - Metro Transit Police Department

Metropolitan Council; Minneapolis (MN); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Free parking or transit access

Job summary

The Metropolitan Council, serving the Twin Cities region, seeks a Principal Administrative Specialist for the Metro Transit Police Department. Based at the West Command front desk, you will greet guests, route calls, handle mail, and support daily administrative operations with discretion.

This on-site role emphasizes customer service, accuracy, and adherence to procedures while coordinating with multiple teams. Strong MS Office skills and ability to manage confidential information are essential.

Qualifications

• High school diploma or equivalent with 4+ years in office administration or association experience.
• Associate's degree or higher with 2+ years in office administration.

Responsibilities

• Answer the front desk telephone and door and assist and/or route calls and visitors to appropriate persons.
• Open and distribute mail, prepare check and purchase requisitions and maintain division files.
• Review and answer correspondence.
• Arrange and direct services such as maintenance repair, supplies, mail, and files.
• Order and maintain necessary office supplies for print/copy machine areas.
• Perform administrative support which regularly requires interpretation.
• Develop and coordinate work procedures such as recordkeeping systems, forms control, office layout, to create new systems or revise established procedures.
• Responsible for maintaining extensive knowledge of departmental procedures.
• Maintain confidential information.
• Other duties and projects as assigned based upon department or Chief of Police needs.

Skills

Front desk

Customer service

Microsoft Office

Administrative support

Communication skills

Data entry

Knowledge of procedures

Police terminology

Education

High school diploma or equivalent

Associate's degree or higher

Tools

Microsoft Office Suite

Job description

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. We are committed to supporting a diverse workforce that reflects the communities we serve.

The Metro Transit Police Department is one of the fastest growing agencies in the state due to the expansion of light rail and Rapid Transit Bus systems. We are a licensed police force committed to the safety of our customers and employees, serving eight counties and approximately 85 cities in the region. There is an authorized strength of 171 full-time officers, 55 community service offers, and 40 administrative staff dedicated to one thing: public safety on and near our transit system.

How your work would contribute to our organization and the Twin Cities region:

As a Principal Administrative Specialist for the Metro Transit Police Department, you will provide administrative support with limited supervision to ensure the efficient flow of information and communication within the division and throughout the agency. This position is based at the West Command front desk and is responsible for greeting and assisting guests of the Metro Transit Police Department, receiving and routing incoming telephone calls, answering the police department door, distributing incoming mail, assisting with miscellaneous projects, all while maintaining confidentiality and compliant procedures.

This position is rated essential and works onsite, Monday - Friday, day hours, and has access to free parking and/or access to free bus/rail transportation.

What you would do in this job

• Answer the front desk telephone and door and assist and/or route calls and visitors to appropriate persons
• Open and distributes mail, prepares check and purchase requisitions and maintains division files
• Review and answer correspondence
• Arrange and direct services such as maintenance repair, supplies, mail, and files
• Order and maintain necessary office supplies for print/copy machine areas
• Perform administrative support which regularly requires interpretation
• Develop and coordinate work procedures such as recordkeeping systems, forms control, office layout, to create new systems or revise established procedures
• Responsible for maintaining extensive knowledge of departmental procedures

• Maintain confidential information.
• Other duties and projects as assigned based upon department or Chief of Police needs.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of completed education (in Business Administration, Office Administration, or similar) and work experience (in office administration, including customer service):

• High school diploma or equivalent AND at least four (4) years of work experience.
• Associate's degree or higher and at least two (2) years of work experience.

What additional skills and experience would be helpful in this job (desired qualifications):

• Degree in law enforcement, corrections, business, or closely related field
• Administrative experience in a police/law enforcement agency
• Experience with project management
• Experience maintaining confidential information
• Detail-oriented, multi-tasking, and organizational skills
• Experience working with diverse populations

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of a body of standardized regulations, requirements, procedures, and operations associated with clerical and administrative duties related to the assigned support function
• Knowledge of police terminology
• Skills in Microsoft Office Suite of products
• Skilled in typing and transcribing from recordings and in-person
• Ability to perform data entry with efficiency and accuracy
• Ability to perform basic math calculations accurately
• Ability to verbally communicate information clearly and concisely
• Ability to effectively organize tasks and establish work priorities
• Under limited supervision, recognize when assistance or guidance is required to set priorities or redirect workload
• Ability to display independent judgement, initiative, and organization in solving a variety of problems
• Ability to work independently with sensitive and confidential matters
• Ability to review data for detail and accuracy

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities Metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits, and a good work/life balance.

More about why you should join us!

Additional information

Union/Grade: Non-Represented/Grade D

FLSA Status: Non-Exempt

Safety Sensitive: No

What your work environment would be:

You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

What steps the recruitment process involves:

1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a thorough background check conducted by MTPD. All applicants' background checks and fingerprints must be cleared by the Criminal Bureau of Apprehension to be a user of their CJIS system. Failure to be cleared by BCA will automatically nullify any job offer extended. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (safety sensitive positions) and may need to have a thorough background check conducted by MTPD. All applicants' background checks and fingerprints must be cleared by the Criminal Bureau of Apprehension to be a user of their CJIS system. Failure to be cleared by BCA will automatically nullify any job offer extended. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email [e-mail].