Terminal Operations Coordinator

Metropolitan Airports Commission

Saint Paul (MN)

On-site

USD 65,000 - 90,000

Full time

7 days ago

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Job summary

Metropolitan Airports Commission (MSP) is seeking a Terminal Operations Coordinator to manage common-use terminal assets across Terminal 1 and Terminal 2 at MSP. You will oversee gate control, ticket counters, baggage handling, and respond to service calls while coordinating with airlines, TSA, CBP, and external partners.

This safety-sensitive position requires a pre-employment drug screen and offers overnight shifts Wednesday–Saturday 8:30pm–7:00am with potential overtime.

Qualifications

Bachelor's degree in Aviation Management or related field plus 1 year of relevant experience OR
Associate's degree plus 3 years of relevant experience OR
High School Diploma plus 5 years of relevant experience in airport/airline operations

Responsibilities

Receive incoming calls for Terminal Operations and Facilities during assigned shift.
Allocate and communicate the daily use of all common-use gates, ticket counters, baggage handling systems and other common-use equipment to airlines stakeholders.
Track use of all MAC common-use facilities including gates, ticket counters and baggage handling systems.
Monitor and coordinate daily airport operations to ensure compliance with MAC ordinances and policies.
Communicate with pilots, airline personnel, contracted service providers, TSA, CBP, the public and others.
Respond and conduct initial investigation for incoming service calls.

Skills

Customer Focus

Decision Quality

Action Oriented

Optimizes Work Processes

Ensures Accountability

Collaborates

Values Differences

Communicates Effectively

Courage

Instills Trust

Self-Development

Situational Adaptability

Education

Bachelor's degree in Aviation Management

Associate's degree in Aviation Management

High School Diploma + 5 years experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Teams

Job description

Position Summary

As a Terminal Operations Coordinator, you will play a crucial role in managing and optimizing the use of common-use terminal assets at MSP Airport. This includes overseeing gate control, ticket counter, and bag claim assignments for both Terminal 1 and Terminal 2. Utilizing advanced technologies such as the Resource Management System (RMS) and other enabling systems, you will maintain a comprehensive understanding of terminal operations.

As the first point of contact for operations and maintenance concerns, you will conduct routine facility and ramp inspections, documenting your findings and ensuring necessary work orders are completed. Responding to service calls and requests from internal and external stakeholders, you will be instrumental in incident response coordination and recovery efforts.

Your responsibilities extend to overseeing the safe, continuous, environmentally responsible, and efficient operation of airport terminal activities, ensuring compliance with all relevant regulations. Operations Coordinators also monitor tenant adherence to published policies and provide various user/tenant services as assigned. This role involves active participation in meetings with both internal and external stakeholders, where you will not only attend but also facilitate discussions.

This is a safety-sensitive position which will require a pre-employment drug screen.

Open Position Details

The current shift openings for this role is Wednesday - Saturday overnight from 08:30pm - 07:00am.*

Please note that shifts can change, this is just the current opening of the team. Also, there is sometimes opportunities for overtime or covering others shifts as needed to accommodate sick time or vacation time of team as this department runs 24/7, 365 days a year.

Applications will be accepted until 3:00 pm on Friday, September 25, 2026.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or Tekia.Jefferson@mspmac.org.

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.

Position Description

RELATIONSHIPS

Supervisory – Reports to assigned Terminal Operations Assistant Manager

Organizational – Extensive contact with other MAC departments including Airside Operations, the Emergency Communications Center, Trades, Field Maintenance and Concessions. Minimal contact with MAC Chairman and Commissioners

External Business – Frequent contact with MAC tenants, airport community, vendors, contractors, Federal Agencies, and other external organizations. This position also includes contact with the general public

Job Duties

Terminal Operations, Facilities Management and Maintenance

Receive incoming calls for Terminal Operations and Facilities during assigned shift. Engage the on-call personnel as needed
Allocate and communicate the daily use of all common use gates, ticket counters, baggage handling systems and other common use equipment to airlines stakeholders
Track use of all MAC common use facilities including gates, ticket counters and baggage handling systems
Monitor and coordinate daily airport operations to ensure compliance with MAC ordinances and policies
Communicate with pilots, airline personnel, contracted service providers, TSA, CBP, the public and others
Respond and conduct initial investigation for incoming service calls
Monitor activity and use of Terminal 1, Terminal 2, and other assigned areas
Assist with scheduled and unscheduled utility shutdowns
Assist with the coordination of various terminal and airport construction projects as needed
Responsible for monitoring and making corrections as needed to terminal seating, sign stanchions, queue stanchions and other facility needs during assigned shift
Respond to emergencies and maintenance issues at Terminal 1 and Terminal 2
Monitor and support customer service functions for departure level and checkpoint queue operations as assigned
Coordinate common use terminal asset assignments and changes with airline personnel and ground staff
Accommodate aircraft diversions by coordinating gate assignments, parking areas, and ground handling needs in cooperation with Airside Operations and other stakeholders
Continuously maintain situational awareness of airport and terminal activity
Update public digital signage and displays
Perform routine indoor and outdoor inspections of the terminal, gate aprons and passenger boarding bridges
Issue work orders using computerized systems and coordinate required maintenance and cleaning activities with other MAC departments, contractors, airlines, and terminal tenants
Host and attend meetings, both in person and virtual
Performs miscellaneous projects and duties as assigned

Ethics

Perform position responsibilities in accordance with MAC Policy 20-01 in the Human Resources Policy and Procedure Guide.

Safety and Working Environment

Proactively support a safe working environment through the use of personal protective equipment and following established policies & procedures
Subject to long, irregular hours with varying and unpredictable situations

Community Involvement

Perform duties in a manner that supports MAC's commitment to the community and environment.

Position Requirements

COMPETENCIES

Individual Contributor (IC) Competencies

Customer Focus – Building strong customer relationships and delivering customer-centric solutions
Decision Quality – Making good and timely decisions that keep the organization moving forward
Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Ensures Accountability – Holding self and others accountable to meet commitments
Collaborates – Building partnerships and working collaboratively with others to meet shared objectives
Values Differences – Recognizing the value that different perspectives and cultures bring to an organization
Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
Courage – Stepping up to address difficult issues, saying what needs to be said
Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity
Self-Development – Actively seeking new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations

Minimum Requirements

Education and Relevant Experience
- Bachelor's degree in Aviation Management, or a related field, plus 1 year of relevant experience in airport/airline operations OR
- Associate's degree in Aviation Management, or related field, plus 3 years of relevant experience in airport/airline operations OR
- High School Diploma plus 5 years of relevant experience in airport/airline operations
Ability to work independently, without close supervision
Demonstrated ability to communicate effectively and maintain solid working relationships with internal and external business partners at all levels of organizations
Strong technical skills to utilize a variety of software applications
Excellent verbal, written, and radio communication skills
Ability to multitask and maintain situational awareness across multiple terminals
Ability to effectively multi-task, prioritize workloads, and meet deadlines
Intermediate skill level using Microsoft Outlook, Word, Excel, PowerPoint, Teams, or other virtual meeting software
Valid driver's license and the ability to successfully complete and pass drivers training

Desirable Requirements

Experience coordinating building and facility maintenance
Experience using computerized Resource Management Systems
Experience using facility management software
Experience coordinating construction and facilities projects
Completed National Incident Management Systems (NIMS) courses: IS-700, IS-800, IS-100, and ISC-200
Working knowledge of applicable DOT and FAA regulations for airports
Experience utilizing video surveillance systems
Pilot's license
Experience with presentations or meeting facilitations
Ability to read and interpret building plans and related documents
Completed aviation industry certification programs through groups such as American Association of Airport Executives or Airports Council International

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