Community Service Inspector (Wastewater Operations)

Careers In Government

Houston (TX)

On-site

USD 42,000 - 64,000

Full time

3 days ago

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Benefits offered by this job

Medical

Dental

Vision

Wellness

Life insurance

Retirement pension

457 deferred compensation plan

Employee Assistance Program

Vacation: 10 days per year

Holidays: 13 plus floating holiday

Sick leave

Flexible schedules

Hybrid-Telework for eligible positions

Professional development opportunities

Transportation/parking plan

Dependent Care Reimbursement Plan

Prenatal/Parental leave

Job summary

The City of Houston's Public Works department is seeking a first responder for the Houston Water/Wastewater Operations area. This role investigates and responds to service requests from citizens and businesses, including sewer issues, and documents findings in the asset management system.

You will drive to multiple job sites and may respond to emergencies. The position requires a high school diploma or GED and at least one year of related experience; a Texas driver's license is mandatory.

Qualifications

Requires a high school diploma or GED and up to 18 months of specialized training.
One year of customer service or inspection-related experience required.
Must have a valid Texas driver's license and comply with City driving policy.

Responsibilities

First responder who investigates and responds to service requests from citizens and businesses.
Investigates, documents, and responds to sanitary sewer overflows via field notes and asset system.
May respond to emergencies and may work extended shifts, including staying overnight.
Must travel to various job sites as part of routine duties.

Skills

Customer service

Inspection

Education

High school diploma or GED

Tools

IPS

GIS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section: Houston Water/Wastewater Operations

Reporting Location: 100 Japhet St, Houston, TX 77020

Workdays & Hours: Monday - Friday, 7:00am - 4:00pm *Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The first responder that investigates and responds to all service request generated from citizens, business owners and manhole monitoring alerts, related to collection system concerns. Responsible for investigating, documenting, and responding to sanitary sewer overflows via opening manholes, pictures, emails, and asset management system. Required to meet with the public, technical professionals, and businesses due to inquiries/ concerns. May require responding to emergency call and working longer shifts, including sleeping in the facility during an emergency. Makes sure all collection system concerns are safe and secure, for the protection of the public. This position is required to drive to and from job sites.

WORKING CONDITIONS

The position routine requires lifting of moderately heavy items, such as folding barricades or manhole covers (up to 90 pounds) and/or very long periods of walking on rough surfaces on a routine basis.

This is a Houston Public Works Emergency Management position at the Tier I Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED certificate and up to eighteen months of specialized education or training in a specific area or trade.

EXPERIENCE REQUIREMENTS

One year of experience related to customer service or an area of inspection to be performed is required. Depending on the area of specialty, the position may require the experience listed above to be journey level, received after completion of an apprenticeship program.

MINIMUM LICENSE REQUIREMENTS

Requires a valid Texas driver's license and compliance with the City of Houston's policy on driving.

PREFERENCES

Preference may be given to candidates who have a working knowledge of the IPS, GIS and/or have experience with Microsoft Applications (Word, Excel, Outlook) and basic computer skills.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION: Yes

Candidate must pass a random drug test and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade - 16

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: