Community Service Inspector (Wastewater Operations)

City-of-Houston,-T; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

The City of Houston is seeking a first responder for Houston Water/Wastewater Operations. Based at 100 Japhet St, Houston, TX 77020, the role handles investigation, documentation, and response to service requests and sewer-related issues.

Responsibilities include emergency readiness, site inspections, and coordination with the public and professionals. Some shifts may require overnight dormitory stay during emergencies; driving to sites is required.

Qualifications

• Requires a high school diploma or GED and up to 18 months of specialized education or training.
• Valid Texas driver’s license and compliance with City driving policy.
• Experience in customer service or an inspection-related field may be required.
• Journey-level experience may be required after apprenticeship.

Responsibilities

• Investigate and respond to service requests from citizens, business owners and manhole monitoring alerts.
• Document and respond to sanitary sewer overflows; open manholes, take photos, and update asset management systems.
• Meet with the public, technical professionals and businesses to address inquiries/concerns.
• May respond to emergencies and work longer shifts, including sleeping in the facility during an emergency.

Skills

Customer service

Inspection

Public safety

Driving

Education

High school diploma or GED

Tools

IPS

GIS

Microsoft Office

Job description

Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section: Houston Water/Wastewater Operations

Reporting Location: 100 Japhet St, Houston, TX 77020

Workdays & Hours: Monday - Friday, 7:00am - 4:00pm *Subject to change*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The first responder that investigates and responds to all service request generated from citizens, business owners and manhole monitoring alerts, related to collection system concerns. Responsible for investigating, documenting, and responding to sanitary sewer overflows via opening manholes, pictures, emails, and asset management system. Required to meet with the public, technical professionals, and businesses due to inquiries/ concerns. May require responding to emergency call and working longer shifts, including sleeping in the facility during an emergency. Makes sure all collection system concerns are safe and secure, for the protection of the public. This position is required to drive to and from job sites.

WORKING CONDITIONS

The position routinely requires lifting of moderately heavy items, such as folding barricades or manhole covers (up to 90 pounds) and/or very long periods of walking on rough surfaces on a routine basis.

This is a Houston Public Works Emergency Management position at the Tier I Level.

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED certificate and up to eighteen months of specialized education or training in a specific area or trade. Requires a valid Texas driver's license and compliance with the City of Houston's policy on driving.

EXPERIENCE REQUIREMENTS

One year of experience related to customer service or an area of inspection to be performed is required.

Depending on the area of specialty, the position may require the experience listed above to be journey level, received after completion of an apprenticeship program.

MINIMUM LICENSE REQUIREMENTS

None

Preference may be given to candidates who have a working knowledge of the IPS, GIS and/or have experience with Microsoft Applications (Word, Excel, Outlook) and basic computer skills

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

SELECTION/SKILLS TESTS REQUIRED

None

SAFETY IMPACT POSITION

Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade - 16

Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.