Community Resource & Support Specialist

Jefferson-Franklin-Community-Action-Corporation; Hillsboro (MO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Inclement weather days

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan (403b/Simple SEP)

Job summary

Jefferson Franklin Community Action Corporation in Hillsboro, MO is seeking a Community Services Specialist to help individuals and families access resources and programs that support stability and self-sufficiency.

You will meet with clients, assess needs, assist with applications, and connect people to community services while maintaining accurate records and delivering excellent customer service.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Comfortable using computers and Microsoft Office.
• Organized, detail-oriented, and able to handle multiple tasks.
• Ability to work with people from diverse backgrounds and situations.
• Experience in customer service, human services, case management, or a related field is a plus.
• Starting pay rate $16.97 per hour, bi-weekly pay.
• Paid Holidays, Vacation & Sick Time
• Paid Inclement Weather Days
• Medical, Dental, Vision, Agency-Paid Life Insurance, Accident, Critical Illness, Supplemental Life Insurance
• 403(b) Salary Deferral with Employer Match & Simplified Employee Pension Plan

Responsibilities

• Meet with clients and assess their needs.
• Help individuals and families complete applications and gather eligibility documents.
• Connect people with community resources and support programs.
• Answer phones, assist visitors, and provide great customer service.
• Maintain accurate records and program information.
• Support Utility Assistance and EZMO Transportation programs as needed

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Jefferson Franklin Community Action Corporation in Hillsboro, MO is seeking a Community Services Specialist to help individuals and families access resources and programs that support stability and self-sufficiency.

You will meet with clients, assess needs, assist with applications, and connect people to community services while maintaining accurate records and delivering excellent customer service.