Community Resource Navigator | Help Local Families Thrive

Jefferson Franklin Community Action Corporation; Hillsboro (MO); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid Holidays

Vacation & Sick Time

Inclement Weather Days

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Accident Insurance

Critical Illness

403(b) Plan

Job summary

Jefferson Franklin Community Action Corporation in Hillsboro, MO is seeking a Community Services Specialist to help individuals and families connect with resources and programs that support stability and self-sufficiency. You will meet with clients, assist with applications, gather documents, and connect people to community services while maintaining records.

The role emphasizes strong customer service and the ability to work with diverse backgrounds in an in-office setting.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Proficient with Microsoft Office.
• Organized, detail-oriented and able to multitask.
• Experience in customer service, human services, case management, or related field is a plus.

Responsibilities

• Meet with clients and assess their needs.
• Help clients complete applications and gather eligibility documents.
• Connect people with community resources and programs.
• Answer phones, assist visitors, and provide quality customer service.
• Maintain accurate records and program information.
• Support Utility Assistance and EZMO Transportation programs as needed.

Skills

Customer service

Microsoft Office

Organized

Multitasking

Communication

Diverse populations

Tools

Microsoft Office

Job description

Jefferson Franklin Community Action Corporation in Hillsboro, MO is seeking a Community Services Specialist to help individuals and families connect with resources and programs that support stability and self-sufficiency. You will meet with clients, assist with applications, gather documents, and connect people to community services while maintaining records.

The role emphasizes strong customer service and the ability to work with diverse backgrounds in an in-office setting.