Community Resource Navigator - Training & Case Support

Goodwill Industries of Southwest Florida; LaBelle (FL); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off and holidays

Employee Assistance Program

Employee discounts

Tuition Reimbursement

Job summary

Goodwill Southwest Florida is seeking a compassionate and detail-oriented Community Resource Coordinator to support the daily operations of a Goodwill Community Resource Center in LaBelle, FL. You will greet clients, conduct intake, maintain records, and support recruitment and outreach activities.

The role emphasizes client service, community resource knowledge, and accurate documentation to advance Goodwill's mission of strengthening the community.

Qualifications

• Typing 35–50 words per minute.
• Proficiency with Microsoft Outlook, Word, Excel.
• Strong active listening and conflict resolution skills.
• Ability to build and maintain effective working relationships with consumers, families, and community agencies.
• Experience maintaining accurate consumer records and case management notes.
• Clear verbal communication skills and professional written correspondence.

Responsibilities

• Support the daily operations of a Goodwill Community Resource Center.
• Greet clients professionally and provide a welcoming, supportive environment.
• Conduct intake services to assess wrap-around service needs for consumers and families.
• Perform data entry and maintain accurate client records and case documentation.
• Assist with recruitment activities and outreach as needed.
• Maintain an up-to-date directory of referral agencies and community resources.
• Ensure documentation and recordkeeping comply with agency guidelines, contractual requirements, and CARF standards.
• Deliver digital training services and proctor assessments and certifications, as applicable.
• Provide excellent customer service to consumers, families, and community partners.

Skills

Customer service

Data entry

Microsoft Office

Active listening

Communication

Tools

Outlook

Word

Excel

Job description

Goodwill Southwest Florida is seeking a compassionate and detail-oriented Community Resource Coordinator to support the daily operations of a Goodwill Community Resource Center in LaBelle, FL. You will greet clients, conduct intake, maintain records, and support recruitment and outreach activities.

The role emphasizes client service, community resource knowledge, and accurate documentation to advance Goodwill's mission of strengthening the community.