Community Resource Coordinator

Goodwill Southwest Florida; LaBelle (FL); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

PTO & paid holidays

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Community Resource Coordinator at 91 South Lee Street, LaBelle, FL 33935 to oversee daily Resource Center operations and deliver intake, assessment, and case management services. You will build referral networks, provide digital and work-skills training, connect participants with resources and employment opportunities, and maintain documentation.

Qualifications: Bachelor's degree or equivalent experience; strong English communication; Spanish preferred;

Qualifications

• Bachelor's degree or equivalent experience in related field.
• Experience with intake, assessment, and case management.
• Ability to develop and maintain partnerships with community organizations.
• Strong English communication skills; Spanish preferred.
• Proficient in documenting case notes and reporting.

Responsibilities

• Provide intake services, assess needs, and connect participants with resources and opportunities.
• Develop and maintain referral networks and partnerships with community organizations.
• Deliver digital literacy training and Northstar assessments where applicable.
• Maintain accurate documentation and case management records.
• Represent Goodwill in interagency meetings, job fairs, and community events.

Skills

Active listening

Conflict resolution

Counseling techniques

English communication

Spanish preferred

Relationship building

Digital literacy

Data/documentation

Driving

Education

Bachelor's degree or equivalent experience

Job description

Job Title: Community Resource Coordinator

Location: 91 South Lee Street, LaBelle, FL 33935

Employment Type: Full-Time / Salary

Goodwill Southwest Florida is seeking a Community Resource Coordinator to oversee the daily operations of a Community Resource Center and implement the Goodwill Opportunity Accelerator service framework. This position provides intake, assessment, case management, digital skills training, work skills training, community referrals, and employment support services to individuals and families. The Community Resource Coordinator works closely with community partners, employers, and service agencies to connect participants with resources, training opportunities, and employment pathways while maintaining accurate documentation and high-quality service delivery.

Key Responsibilities

• Assist with marketing and recruitment activities to identify and engage eligible individuals for Community Resource Center services.
• Provide intake services, assess individual and family needs, and connect participants with appropriate resources, training opportunities, employment services, and community-based partners.
• Develop and maintain referral networks and community partnerships to address the needs of individuals and families served.
• Maintain accurate, timely documentation, case management records, referral follow-up, and required record keeping in accordance with agency requirements, contractual obligations, and CARF standards.
• Deliver Digital Training services, including proctoring Northstar Digital Literacy Project assessments and certifications as applicable.
• Develop and maintain consumer and family service action plans and provide ongoing support and follow-up services.
• Represent Goodwill within the community through interagency meetings, chambers, planning conferences, job fairs, community events, and other outreach activities.
• Investigate available funding opportunities to support ongoing Community Resource Center services.
• Serve as a liaison to community-based organizations and other community partners.
• Participate in training sessions, staff meetings, and community meetings as assigned.
• Submit success stories to the Senior Vice President of Mission and Development and the Director of Employment Services at least once per quarter.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Counseling, Interdisciplinary Studies, Business, Marketing, or a related field, or equivalent experience working with disadvantaged or disabled individuals or directly related experience.
• Knowledge of the history, philosophy, purpose, function, and scope of training and community-based employment programs.
• Knowledge of active listening, conflict resolution, and counseling techniques.
• Knowledge of local labor market conditions and employer requirements.
• Ability to develop and maintain effective working relationships with individuals served, family members, employers, and community-based agencies.
• Ability to teach work skills training, provide instruction, and deliver follow-up services.
• Ability to accurately document case management notes and prepare individual and family service action plans.
• Ability to provide leadership and ensure consistency and continuity of Community Resource Center operations.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to speak and write Spanish preferred.
• Strong computer skills for data collection, reporting, and record keeping.
• Valid Florida driver's license, safe driving record, and ability to operate a personal or company vehicle on a daily basis to visit community partner locations.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative merchandising team
• Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement

Salary: $43500 per year