Community Resource Navigator

The Hire; Rhode Island; On-site; USD 42,000 - 56,000; Full time

Job summary

Vincere is seeking a Community Resource Specialist to join our Rhode Island nonprofit partner’s team in Providence. The role focuses on connecting individuals with community resources, assessing needs, and providing accurate referrals through calls, chats, and other channels.

You will maintain updated knowledge of local services, document interactions in databases, and participate in ongoing training while supporting outreach efforts and emergency information as needed.

Qualifications

• 1–3 years of experience in human services, social services, community outreach or a related environment
• Previous call center, helpline, resource-navigation or customer-service experience is a plus
• Strong verbal and written communication skills
• Compassionate and professional approach when assisting individuals who may be experiencing challenging circumstances
• Strong attention to detail and accurate documentation skills
• Comfortable working with databases and Microsoft Office
• Ability to research information and communicate resources clearly
• Sound judgment and problem-solving skills
• Ability to maintain confidentiality and professionalism
• Bilingual skills are a plus
• Flexibility to provide occasional evening, weekend or holiday coverage if needed

Responsibilities

• Respond to incoming calls from individuals seeking community resources and assistance
• Assess needs and provide accurate information and appropriate referrals
• Communicate with individuals through phone, text, chat and other available channels
• Conduct follow-up with individuals when appropriate
• Document interactions accurately within internal databases
• Respond to messages and requests for assistance in a timely manner
• Help individuals navigate community programs and available benefits
• Maintain current knowledge of available community resources and services
• Provide compassionate, professional assistance to individuals from a wide range of backgrounds and circumstances
• Participate in ongoing training and team meetings
• Assist with community outreach and educational initiatives as needed
• Provide additional information and referral support during community emergencies when required

Skills

Communication skills

Empathy

Attention to detail

Research abilities

Confidentiality

Bilingual

Tools

Microsoft Office

Databases

Job description

Vincere is seeking a Community Resource Specialist to join our Rhode Island nonprofit partner’s team in Providence. The role focuses on connecting individuals with community resources, assessing needs, and providing accurate referrals through calls, chats, and other channels.

You will maintain updated knowledge of local services, document interactions in databases, and participate in ongoing training while supporting outreach efforts and emergency information as needed.