Case Aide: Intake & Community Resources

Entrust Community Services; Yakima (WA); On-site; USD 30,000 - 36,000; Full time

Job summary

Entrust Community Services in Yakima, WA seeks a Case Aide to welcome participants, provide program information, and assist with intake processes. You will maintain records, coordinate referrals, and support Case Managers while staying organized in a busy office environment.

The role emphasizes strong communication, customer service, and collaboration with community partners to connect individuals with needed resources and services.

Qualifications

• High school diploma or GED with additional human services training.
• At least one year of human services experience.
• Valid Washington State driver's license and safe driving record.
• Background check and eligibility requirements completed.

Responsibilities

• Welcome visitors and connect them with appropriate staff or services.
• Answer calls, route messages, and manage a multi-line phone system.
• Conduct initial eligibility screenings and establish new participant files.
• Schedule intake appointments and support Case Managers.
• Maintain accurate participant documentation and records.
• Research community resources and make referrals to partners.
• Provide coverage for various roles and assist with outreach.
• Maintain office supplies and assist with documentation uploads.

Skills

Communication skills

Customer service

Multiline phone handling

Documentation and data entry

Organizational skills

Relationship building

Education

High school diploma or GED

Undergraduate degree preferred

Tools

SETWorks

Microsoft Office (Excel, Outlook, Publisher, Word)

Job description

Entrust Community Services in Yakima, WA seeks a Case Aide to welcome participants, provide program information, and assist with intake processes. You will maintain records, coordinate referrals, and support Case Managers while staying organized in a busy office environment.

The role emphasizes strong communication, customer service, and collaboration with community partners to connect individuals with needed resources and services.