Case Aide: Empower Families Through Direct Support

Lutheran Services Florida, Inc.; Winter Haven (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Telehealth

EAP

Life insurance

Holidays & PTO

Retirement plan

Job summary

Lutheran Services Florida is seeking a dedicated Case Aide to support day-to-day case management tasks and ensure timely services for clients. The role emphasizes organized intake, documentation, and coordination of transportation as needed.

The position involves enrolling clients, maintaining records, participating in trainings, and handling sensitive information with discretion. On-site work in Florida with potential for growth and development within the organization.

Qualifications

• High School Diploma or GED, or other relevant degree or equivalent experience.
• Strong clerical and computer skills.
• Ability to work with diverse client base.

Responsibilities

• Determines eligibility by requesting official documents proving eligibility.
• Enrolls clients into the program’s intake system.
• Uploads DHS eligibility documents to CMS and WEB-RSDS.
• Completes ACCESS forms for benefits (Cash, Food Stamps, Medicaid).
• Transports clients to appointments and program services as needed.
• Creates client intake case files with required documents.
• Maintains and files records, both physical and electronic.
• Assists with CRS orientation and case management documentation.
• Provides follow-up calls every 30 days for registered clients.
• Coordinates referrals for in-house services.
• Attends trainings and meetings; supports monitoring activities.
• Travels for trainings or transporting clients.

Skills

Clerical skills

Typing

Interpersonal skills

Written communication

Verbal communication

Discretion

Independent work

Initiative

Public interaction

Follow instructions

Education

High School Diploma or GED

Job description

Lutheran Services Florida is seeking a dedicated Case Aide to support day-to-day case management tasks and ensure timely services for clients. The role emphasizes organized intake, documentation, and coordination of transportation as needed.

The position involves enrolling clients, maintaining records, participating in trainings, and handling sensitive information with discretion. On-site work in Florida with potential for growth and development within the organization.