Community Resource Center & Operations Associate (Part-Time)

Family Promise of West Michigan; Grand Rapids, Northern (MI, KY); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Maternity/paternity leave

401k plan

Paid time off

Job summary

Family Promise of West Michigan is seeking an Operations Support Staff to provide essential frontline and clerical support at the Family Resource Center/Day Center in Grand Rapids. This part-time, in-person role (up to 24 hours/week) will welcome families, answer inquiries, and connect clients with the appropriate staff or resources.

The position supports inventory, mail processing, and basic staff requisitions, while handling incoming calls and general email communications.

Qualifications

• Experience in nonprofit, human services or customer-facing settings preferred.
• Valid driver’s license and reliable transportation preferred but not required.
• Familiarity with working with families and children.
• Comfortable working for a multi-faith, mission-driven organization.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to collaborate with colleagues, board members, volunteers and community members.
• Detail-oriented with ability to follow through on projects in a fast-paced environment.
• Proficiency in Microsoft Office products.

Responsibilities

• Serve as a primary point of contact at the Family Resource Center, welcoming visitors and answering inquiries.
• Assist walk-in clients by providing information and connecting them with staff or resources.
• Support inventory management by organizing, tracking, stocking, and distributing program supplies.
• Fulfill staff requisitions by ordering items through internal systems.
• Oversee the general email and assist with inquiries from potential clients and outside organizations.
• Receive, organize, and distribute mail and packages.
• Process and sort incoming checks and other financial correspondence for distribution.
• Assist team members with projects and day-to-day operational tasks.
• Maintain a welcoming reception and common area.

Skills

Communication

Customer service

Teamwork

Tools

Microsoft Office

Job description

Family Promise of West Michigan is seeking an Operations Support Staff to provide essential frontline and clerical support at the Family Resource Center/Day Center in Grand Rapids. This part-time, in-person role (up to 24 hours/week) will welcome families, answer inquiries, and connect clients with the appropriate staff or resources.

The position supports inventory, mail processing, and basic staff requisitions, while handling incoming calls and general email communications.