Operations Support Staff

Family Promise of West Michigan; Grand Rapids, Northern (MI, KY); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Maternity/paternity leave

401k plan

Paid time off

Job summary

Family Promise of West Michigan is seeking an Operations Support Staff to provide essential frontline and clerical support at the Family Resource Center/Day Center in Grand Rapids. This part-time, in-person role (up to 24 hours/week) will welcome families, answer inquiries, and connect clients with the appropriate staff or resources.

The position supports inventory, mail processing, and basic staff requisitions, while handling incoming calls and general email communications.

Qualifications

• Experience in nonprofit, human services or customer-facing settings preferred.
• Valid driver’s license and reliable transportation preferred but not required.
• Familiarity with working with families and children.
• Comfortable working for a multi-faith, mission-driven organization.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to collaborate with colleagues, board members, volunteers and community members.
• Detail-oriented with ability to follow through on projects in a fast-paced environment.
• Proficiency in Microsoft Office products.

Responsibilities

• Serve as a primary point of contact at the Family Resource Center, welcoming visitors and answering inquiries.
• Assist walk-in clients by providing information and connecting them with staff or resources.
• Support inventory management by organizing, tracking, stocking, and distributing program supplies.
• Fulfill staff requisitions by ordering items through internal systems.
• Oversee the general email and assist with inquiries from potential clients and outside organizations.
• Receive, organize, and distribute mail and packages.
• Process and sort incoming checks and other financial correspondence for distribution.
• Assist team members with projects and day-to-day operational tasks.
• Maintain a welcoming reception and common area.

Skills

Communication

Customer service

Teamwork

Tools

Microsoft Office

Job description

Family Promise of West Michigan strives to give parents the hope and encouragement they need to create a better future for their children and end the cycle of homelessness. Through our diversion services, emergency shelters, housing programs, homeownership initiatives, family stabilization, and early childhood services, we have helped more than 2,500 families overcome homelessness and achieve lasting stability.

At Family Promise, our culture is centered on compassion, collaboration, and commitment to families. We value teamwork, integrity, and a solutions-focused approach as we work together to serve our community with excellence and care.

We are seeking an Operations Support Staff to join our team. This role provides operational support across multiple program areas, serves as a welcoming presence within the Family Resource Center/Day Center, and assists with the day-to-day needs of families, staff, and program operations.

This positionr eports to the Operations Coordinator.

Family Promise of West Michigan Core Values:

• Has Passion for Mission
• Prioritizes Accessibility, Belonging and Community
• Is Dedicated to Hospitality
• Collaborates Intentionally
• Is Hungry, Humble, and Smart
• Assumes Good Intent
• Strives for Excellence and Sustained Impact

Our Ideal Candidate will get to:

• Serve as a primary point of contact at the Family Resource Center by welcoming visitors, answering incoming phone calls, and responding to general questions from clients, community partners, and the public.
• Assist walk-in clients by providing information, connecting them with the appropriate staff member or resources, and ensuring a welcoming, hospitable environment.
• Support the organization's inventory management system by organizing, tracking, stocking, and distributing program supplies.
• Fulfill staff requisitions by ordering items through the internal item request system.
• Oversee the general email for Family Promise, assisting potential clients and outside organizations with inquiries.
• Receive, organize, and distribute incoming mail and packages.
• Process and sort incoming checks and other financial correspondence, ensuring timely distribution to the appropriate department.
• Assist team members with projects, special initiatives, and day-to-day operational needs.
• Maintain an organized, professional, and welcoming reception and common area.
• Other duties as assigned.

Our Ideal Candidate will have:

• Experience working in a nonprofit, human services, or customer-facing setting preferred.
• A valid driver's license and reliable transportation are preferred but not required.
• Presents familiarity of working with families and children
• Comfortable working for a multi-faith, mission driven organization
• Excellent communication skills, including both written and verbal communications
• Abilityto work independently, as well as effectively within a team
• Ability to work well with colleagues, board members, volunteers and community members
• Skills in being detail oriented and the ability to follow through on projects in a fast-paced, often pressured environment
• Proficiency in Microsoft office products

This position is in-person and work is performed at Family Promise of West Michigan's administrative building. This is a part-time, flexible position with a maximum of 24 hours per week. Some hours may be scheduled in advance; others may be on an as-needed or on-call basis.

Lifting of materials of up to 20 pounds may be necessary and standing or walking may be required.

Family Promise of West Michigan offers a robust employee benefit package including health, dental, vision, short-term, and long-term insurance, maternity/paternity leave, 401k plan, and paid time off.

Family Promise of West Michigan is an equal opportunity employer. We are committed to recruiting, hiring, compensating, and promoting employees based on their qualifications and experience, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran or military status, marital status, familial status, height, or weight.

We maintain a drug-free workplace and perform pre-employment background verification checks.

Go to http://www.familypromisewm.org/home to learn more about us.