Community Relationship Banker

Southern Bank; Poplar Bluff (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern Bank in Poplar Bluff, MO, seeks a Personal Banker to serve existing customers and assist with transactions at the branch. You will help open accounts, cross-sell products, and resolve issues while delivering friendly service and maintaining high ethical standards.

As part of a team, you will build lifelong relationships with customers, participate in community events, and strive to meet branch goals through proactive outreach and excellent customer care.

Qualifications

• High school diploma or equivalent required.
• Strong customer service abilities and problem-solving.
• Proficiency with basic computer applications.

Responsibilities

• Develops new customer relationships and/or retains and expands existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals.
• Participates in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encourages utilization of products when necessary.
• Takes ownership of the customer experience, including opening accounts, cross-selling other products and resolving issues as appropriate.
• Builds new customer relationships through frequent interactions with customers; proactively contacts customers to ensure customer satisfaction.
• Proactively educates customers on utilizing available access channels.
• Actively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch.
• Assists in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction.
• Maintains thorough knowledge of bank policy and procedures required, including but not limited to processing retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment.

Skills

Customer service

Cross-selling

Communication skills

Interpersonal skills

Computer skills

Education

High school diploma or equivalent

Job description

Southern Bank in Poplar Bluff, MO, seeks a Personal Banker to serve existing customers and assist with transactions at the branch. You will help open accounts, cross-sell products, and resolve issues while delivering friendly service and maintaining high ethical standards.

As part of a team, you will build lifelong relationships with customers, participate in community events, and strive to meet branch goals through proactive outreach and excellent customer care.