Emissary

Irvine Company; Santa Monica (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Irvine Company Apartment Communities is seeking an evening overseer to ensure a safe, rule-compliant living environment across its coastal California communities. You will patrol grounds, enforce policies, and coordinate with management to improve maintenance and security while fostering positive resident relations.

The role emphasizes good judgment, communication, and proactive service to maintain high occupancy and resident satisfaction across properties managed by Irvine Company Apartment

Qualifications

• High school diploma or equivalent.
• Excellent listening, communication and customer service skills.
• Prior property/community management and security experience preferred.

Responsibilities

• Contribute to the achievement of occupancy goals by patrolling and inspecting the community grounds to enforce rules and regulations.
• Serve as resource for management in the development and communication of maintenance and security for the community.
• Promote positive and proactive resident relations by demonstrating “firm, fair and consistent” treatment during all resident contacts. Act with good judgment on behalf of community management.
• Work to make the living experience the highest quality and tailor activities to meet the needs of the residents, rules & regulations, lease agreements and addendums.
• Remain informed and aware of conditions that could impact our ability to maintain a quality living environment for residents.
• Promptly report maintenance/landscape conditions and complete minor maintenance repairs as assigned.
• Act as liaison with city police, fire, and other emergency services.
• Enforce all parking policies and procedures in a positive manner; upscale towing as needed to community management.
• Handle resident lockouts.
• Summarize event/evening activity log to community management at end of each shift.

Job description

Select how often (in days) to receive an alert:

Division: Apartments - On-Site (Apt OnSite)

Position Summary

Provides evening oversight of the community, enforcing rules and regulations in a positive, proactive manner.

• Contribute to the achievement of occupancy goals by effectively patrolling and inspecting the community grounds to enforce rules and regulations in an effort to promote a quality living experience for all residents.
• Serve as resource for management in the development and communication of more efficient maintenance and security for the community.
• Promote positive and proactive resident relations by demonstrating “firm, fair and consistent” treatment during all resident contacts. Act with good judgment on behalf of community management.
• Work to make the living experience the highest quality and tailors activities to meet the needs of the residents, community rules & regulations, lease agreements and addendums.
• Remain informed and aware of conditions that could have an impact on our ability to maintain a quality living environment for our residents.
• Promptly report maintenance/landscape conditions in an accurate manner,. Complete minor maintenance repairs as assigned.
• Act as liaison with city police, fire, and other emergency services.
• Enforce all parking policies and procedures in a positive manner; effectively upscale towing situations, as needed, to community management.
• Handle resident lockouts.
• Summarize event/evening activity log to community management at the end of each shift.

Minimum Qualifications / Other Expectations

• High school diploma or equivalent
• Excellent listening, communication and customer service skills
• Prior property/community management and security experience preferred

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.