Community Relations Representative

Jobtailor; Oceanside (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Jobtailor in Oceanside, CA seeks a on-site Resident Services Coordinator to be the primary in-person contact for residents and to manage all communications through the CRM. You will coordinate seamless move-ins and move-outs, handle paperwork and ID checks, and address resident questions both in-person and virtually as needed.

You will maintain knowledge of the community portfolio, support operations with the Community Management Team, and assist in organizing resident events while ensuring

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• One year of experience in a customer service environment preferred.
• Commitment to providing exceptional customer service.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively in a centralized hub.
• Must work on-site in the office five days per week.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Ability to read, write, speak, and understand English.
• Capability to utilize a personal smart device for apps related to property operations and communication.

Responsibilities

• Serve as the primary in person contact for residents.
• Manage communications via the CRM system.
• Facilitate move-in and move-out processes including paperwork and ID checks.
• Address resident questions in person and virtually.
• Respond to portfolio tasks and calls within required response times.
• Maintain knowledge of the assigned community portfolio.
• Collaborate with Community Management Team to support operations.
• Assist with resident events across the property portfolio.
• Handle confidential resident and property information with discretion.
• Perform other duties and special projects to support operations and satisfaction.
• Ensure compliance with policies, procedures, and laws (Fair Housing, Landlord-Tenant, OSHA).

Skills

Customer Service

Organizational Skills

Time Management

Communication

Discretion

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

CRM Software

Job description

• Serve as the primary in person contact for residents.
• Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
• Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary).
• Promote excellent resident experience by addressing questions and concerns promptly and professionally , both in-person and virtually (if necessary).
• Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
• Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
• Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets.
• Assist in organizing and participating in occasional resident events across the property portfolio.
• Handle confidential resident and property information with discretion and professionalism.
• Perform other duties and special projects assigned to support community operations and resident satisfaction.
• Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards.

Requirements

• High school diploma or equivalent required
• College degree preferred
• One year of experience in a customer service environment preferred
• Commitment to providing exceptional customer service and a desire to help people
• Strong organizational and time management skills to handle multiple responsibilities effectively
• Ability to work independently and collaboratively in a centralized, high-volume hub environment
• Must work on-site in the office five days per week
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software
• Ability to read, write, speak, and understand English
• Capability to utilize a personal smart device for apps related to property operations and communication.

Core Competencies

Demonstrates strong customer service skills and organizational abilities to manage resident inquiries and facilitate smooth move-in and move-out processes. Maintains compliance with relevant laws and company policies while ensuring resident satisfaction and effective community operations.

Highest-signal resume keywords

• Customer Service
• Organizational Skills
• CRM Software Proficiency
• Compliance Knowledge
• Event Coordination

ATS Optimization Keywords

Hard Skills

• Customer Relationship Management
• Property Management
• Move-In/Move-Out Coordination
• Paperwork Handling
• Time Management

Soft Skills

• Professional Communication
• Problem Solving
• Collaboration
• Discretion

Industry Keywords

• Fair Housing
• Landlord-Tenant Regulations
• OSHA Standards
• Resident Experience

Tools & Technologies

• Microsoft Office Suite
• Smart Device Utilization