Assistant General Manager

Jobtailor; Denton (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor in Denton, TX is seeking a Community Manager to lead service excellence across our student/multi-family community. You will supervise staff, coordinate contracted services, and ensure compliant operations while driving occupancy and revenue goals.

You will manage lease processing, accounts receivable, and utility billing, leveraging Entrata and MS Office tools. Familiarity with LIHTC and Fair Housing laws is required.

Qualifications

• Bachelor degree or 1 year experience in the student/multi-family housing industry or equivalent combination.
• Proficiency in Microsoft Outlook, Word, and Excel and Entrata property management software.
• Knowledge of Market Rate and LIHTC programs and Fair Housing and EEO laws.

Responsibilities

• Provide leadership for the Community by setting a Service Excellence standard and inspiring teams to achieve it.
• Promote harmonious relations among residents, parents, staff, and community while enforcing policies and standards.
• Assist General Manager with training, coaching, development and leadership of team members.
• Coordinate, schedule, and supervise activities of all contracted services as needed.
• Manage resident accounts, utility billing, accounts receivable, and auditing documentation.
• Oversee safe experiences for employees, residents and guests via curb appeal, maintenance, and safety protocols.
• Maintain occupancy at or above 99% and collections at or above 98% of potential income.
• Process leases and ensure accuracy in property management software.

Skills

Leadership in community management

Team leadership

Communication skills

Relationship building

Education

Bachelor degree

1 year experience in student/multi-family housing

Tools

Entrata

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

• Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
• Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
• Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
• Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services.
• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Responsible for a safe experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance.
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure compliance with codes and company standards.
• Maintain occupancy at or above 99% and collections at or above 98% of potential income.
• Perform lease processing and administration, to ensure accuracy of property management software.
• Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.
• Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them.

Requirements

• A Bachelor degree; or 1 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience.
• Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata).
• Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.

Core Competencies

Demonstrates strong leadership in community management, ensuring service excellence and compliance with policies while maintaining high occupancy and revenue goals. Proficient in property management software and knowledgeable in Fair Housing Laws and EEO Laws.

Highest-signal resume keywords

• Leadership in Community Management
• Property Management Software Proficiency
• Knowledge of Fair Housing Laws
• Occupancy and Revenue Management
• Training and Development of Team Members

ATS Optimization Keywords

Hard Skills

• Lease Processing
• Accounts Receivables Management
• Utility Billing Management
• Market Rate Program Knowledge
• LIHTC Program Knowledge

Soft Skills

• Team Leadership
• Conflict Resolution
• Communication Skills
• Relationship Building

Industry Keywords

• Service Excellence
• Community Relations
• Compliance Standards
• Preventative Maintenance
• Emergency Response

Tools & Technologies

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Entrata