Community Relations Coordinator (CRC) (24726)

Cantex; Round Rock (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K with match

CEU reimbursement

Vacation

Sick leave

Holidays

Medical insurance

Dental insurance

Supplemental insurance

Competitive compensation package

Job summary

Cantex in Round Rock, TX seeks a Community Relations Coordinator to drive referrals, admissions, and census growth within its long-term care community. You will coordinate tours, manage inquiries, and collaborate with clinical and business staff to meet occupancy targets while delivering exceptional resident and family experiences.

The role requires strong communication, public speaking when necessary, and the ability to work effectively with diverse teams to optimize admissions and census

Qualifications

• One year experience in a long-term care setting with census development evidence.
• Excellent verbal and written skills; public speaking may be necessary.
• Ability to read, write, and speak English.

Responsibilities

• Obtain family commitment to tour and utilize referrals to gain admissions.
• Lead admission process including paperwork and policy explanations.
• Coordinate admission approvals for referrals and maintain census targets.
• Attend daily manager meetings to report referrals and admissions progress.
• Develop and execute a ninety-day marketing plan to reach occupancy goals.
• Identify barriers in the admissions process and communicate with leadership.
• Make targeted referral calls to physicians, hospitals, social workers, and community organizations.
• Document inquiries and follow-up in the inquiry log.
• Participate in committees as requested by the Executive Director.

Skills

Census development

Public speaking

Verbal communication

Written communication

English proficiency

Job description

#HP

Diversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the contributions of all people.

Please visit cantexcc.com for more information on this location.

Job Summary

The overall purpose of the Community Relations Coordinator is to build Communitys census by being the primary coordinator for referrals, tours, and admissions. The Community Relations Coordinator has responsibility for ensuring that all information is obtained, documented, and communicated to the appropriate staff within the Community. The Community Relations Coordinator is responsible for timely conversions of inquiries to admissions.

Qualifications

• Preferably one-year experience in a long-term care setting with demonstrated evidence of census development.
• Excellent verbal and written skills required; public speaking skills may be necessary.
• Ability to read, write, and speak English.

Essential Functions

• Responsible for obtaining family commitment to tour Community on viable referrals. Conducts a professional tour utilizing clinical and financial personnel with objective of gaining admission.
• Conducts the admission process of signing and explaining admission policies and procedures to residents and family. Ensures all paperwork is complete upon admission.
• Coordinates gaining admission approval for all referrals.
• Ensures that budgeted census mix is met or exceeded.
• Attends daily department manager meeting to update on referrals, admissions and follow up on all outstanding issues to obtain admission.
• Responsible for ninety-day marketing plan to achieve goals for occupancy and quality mix targets.
• Identifies barriers to the admissions process and communicates barriers to the Executive Director and Director of Business Development.
• Responsible for conducting sales calls to designated targeted referral sources which may include but not be limited to physicians, hospitals, social workers, and community organizations.
• Documents all necessary information on inquiries utilizing inquiry follow-up log.
• Serves on various committees as requested by Executive Director.
• Has reviewed Cantex Continuing Care Networks Clinical Policies and Procedures for Abuse Prevention and knows the employee's responsibility to enforce it.
• Attends weekly in-services, understands, and complies with Resident Care Management Systems.
• Responsible for assuring patient/resident safety.
• Performs other duties and/or tasks as assigned.

We are an Equal opportunity employer; We offer an excellent benefit plan to include 401K with match, CEU reimbursement, vacation, sick, holidays, medical, dental, and supplemental insurance Plans as well as a Highly competitive compensation package.