Concierge/Hospitality (23948)

Cantex; Spring (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K match

CEU reimbursement

Paid time off

Health insurance

Dental insurance

Supplemental insurance

Job summary

Cantex in Texas is seeking a Community Relations Coordinator to drive census growth by coordinating referrals, tours, and admissions in our Spring location. You will ensure all information is captured and communicated to staff, converting inquiries into admissions in a timely manner.

You will conduct professional tours with clinical and financial staff, manage admission paperwork, monitor referrals, and help meet occupancy targets.

Qualifications

• Excellent verbal and written skills required; public speaking skills may be necessary.
• Ability to read, write, and speak English.

Responsibilities

• Obtains family commitment to tour Community on viable referrals; conducts professional tours with staff to gain admission.
• Conducts admission process; signs and explains policies; ensures all paperwork is complete upon admission.
• Coordinates gaining admission approval for referrals.
• Ensures census mix is met or exceeded; attends daily manager meetings to review referrals and admissions.
• Develops a ninety-day marketing plan to achieve occupancy and quality targets.
• Identifies barriers to the admissions process and communicates them to leadership.
• Performs sales calls to referral sources including physicians, hospitals, social workers, and community organizations.
• Documents inquiries using inquiry follow-up log; participates in committees as requested.

Skills

Verbal communication

Written communication

Public speaking

English proficiency

Job description

Diversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the contributions of all people.

Please visit cantexcc.com for more information on this location.

Job Summary:

The overall purpose of the Community Relations Coordinator is to build Communitys census by being the primary coordinator for referrals, tours, and admissions. The Community Relations Coordinator has responsibility for ensuring that all information is obtained, documented, and communicated to the appropriate staff within the Community. The Community Relations Coordinator is responsible for timely conversions of inquiries to admissions.

Qualifications:

• Preferably one-year experience in a long-term care setting with demonstrated evidence of census development.
• Excellent verbal and written skills required; public speaking skills may be necessary.
• Ability to read, write, and speak English.

Essential Functions:

• Responsible for obtaining family commitment to tour Community on viable referrals. Conducts a professional tour utilizing clinical and financial personnel with objective of gaining admission.
• Conducts the admission process of signing and explaining admission policies and procedures to residents and family. Ensures all paperwork is complete upon admission.
• Coordinates gaining admission approval for all referrals.
• Ensures that budgeted census mix is met or exceeded.
• Attends daily department manager meeting to update on referrals, admissions and follow up on all outstanding issues to obtain admission.
• Responsible for ninety-day marketing plan to achieve goals for occupancy and quality mix targets.
• Identifies barriers to the admissions process and communicates barriers to the Executive Director and Director of Business Development.
• Responsible for conducting sales calls to designated targeted referral sources which may include but not be limited to physicians, hospitals, social workers, and community organizations.
• Documents all necessary information on inquiries utilizing inquiry follow-up log.
• Serves on various committees as requested by Executive Director.
• Has reviewed Cantex Continuing Care Networks Clinical Policies and Procedures for Abuse Prevention and knows the employee's responsibility to enforce it.
• Attends weekly in-services, understands, and complies with Resident Care Management Systems.
• Responsible for assuring patient/resident safety.
• Performs other duties and/or tasks as assigned.

We are an Equal opportunity employer; We offer an excellent benefit plan to include 401K with match, CEU reimbursement, vacation, sick, holidays, medical, dental, and supplemental insurance Plans as well as a Highly competitive compensation package.