Concierge/Hospitality (23948)

Cantex Continuing Care Network; Spring (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401K with match

CEU reimbursement

Vacation

Health insurance

Job summary

Cantex Continuing Care Network is seeking a Community Relations Coordinator for The Broadmoor at Creekside Park in Spring, TX. The role focuses on building census by coordinating referrals, tours, and admissions, ensuring timely conversions and accurate information relay to staff.

The position emphasizes excellent verbal and written communication, English proficiency, and ability to engage with families and referral sources.

Qualifications

• One year of experience in a long-term care setting with demonstrated census development.
• Excellent verbal and written skills; public speaking may be necessary.
• Ability to read, write, and speak English.

Responsibilities

• Obtain family commitment to tour Community on viable referrals and conduct professional tours with clinical and financial staff to gain admission.
• Conduct the admission process, explain policies, ensure all paperwork is complete at admission.
• Coordinate obtaining admission approval for referrals and ensure census targets are met or exceeded.
• Attend daily department manager meetings to update referrals, admissions, and follow up on issues to obtain admissions.
• Implement a ninety-day marketing plan to achieve occupancy and quality mix goals.
• Identify barriers to the admissions process and communicate them to leadership.
• Make sales calls to targeted referral sources such as physicians, hospitals, social workers, and community organizations.
• Document inquiries using the inquiry follow-up log and participate in committees as requested.

Skills

Verbal communication

Written communication

Public speaking

English proficiency

Job description

Job Details

Job Location: Skilled Nursing at The Broadmoor at Creekside Park - Spring, TX 77389

Position Type: Full Time

Job Category: Business Development & Sales#MP

Diversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the contributions of all people.

Please visit cantexcc.com for more information on this location.

Job Summary:

The overall purpose of the Community Relations Coordinator is to build Communitys census by being the primary coordinator for referrals, tours, and admissions. The Community Relations Coordinator has responsibility for ensuring that all information is obtained, documented, and communicated to the appropriate staff within the Community. The Community Relations Coordinator is responsible for timely conversions of inquiries to admissions.

QualificationsQualifications:

• Preferably one-year experience in a long-term care setting with demonstrated evidence of census development.
• Excellent verbal and written skills required; public speaking skills may be necessary.
• Ability to read, write, and speak English.

Essential Functions:

• Responsible for obtaining family commitment to tour Community on viable referrals. Conducts a professional tour utilizing clinical and financial personnel with objective of gaining admission.
• Conducts the admission process of signing and explaining admission policies and procedures to residents and family. Ensures all paperwork is complete upon admission.
• Coordinates gaining admission approval for all referrals.
• Ensures that budgeted census mix is met or exceeded.
• Attends daily department manager meeting to update on referrals, admissions and follow up on all outstanding issues to obtain admission.
• Responsible for ninety-day marketing plan to achieve goals for occupancy and quality mix targets.
• Identifies barriers to the admissions process and communicates barriers to the Executive Director and Director of Business Development.
• Responsible for conducting sales calls to designated targeted referral sources which may include but not be limited to physicians, hospitals, social workers, and community organizations.
• Documents all necessary information on inquiries utilizing inquiry follow-up log.
• Serves on various committees as requested by Executive Director.
• Has reviewed Cantex Continuing Care Networks Clinical Policies and Procedures for Abuse Prevention and knows the employee's responsibility to enforce it.
• Attends weekly in-services, understands, and complies with Resident Care Management Systems.
• Responsible for assuring patient/resident safety.
• Performs other duties and/or tasks as assigned.

We are an Equal opportunity employer; We offer an excellent benefit plan to include 401K with match, CEU reimbursement, vacation, sick, holidays, medical, dental, and supplemental insurance Plans as well as a Highly competitive compensation package.