Community Recreation Specialist

Navy Region Naval District Washington Fleet and Family Readiness (FFR); Indian Head (MD); On-site; USD 40,000 - 65,000; Full time

Job summary

Navy Region Naval District Washington Fleet and Family Readiness (FFR) seeks a Community Recreation Aide to support the MWR program, coordinate events, process registrations, manage reservations and rental inventories, and provide frontline customer service.

The role covers activities from library services and day trips to special events, with occasional evenings and weekends; a valid state driver's license is required and operations may occur on base facilities across the area.

Qualifications

• Combination of experience related to customer service and or recreation activity based functions.
• Ability to organize, plan, administer special events and entertainment activities.
• Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.
• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.
• Knowledge of the functions, procedures, and operations of recreation activities.
• Must have strong customer service skills.
• Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
• Ability to follow oral and written instructions.
• Knowledge of computers, office procedures and print production.

Responsibilities

• Provides customer service, information and support of Community Recreation programs and activities.
• Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs.
• Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.
• Assists in processing customer Internet registrations (i.e. Net Near You), initial log-ins and event registrations.
• Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return.

Skills

Customer service

Event planning

Communication

Inventory management

Cash handling

Tools

POS systems

Computer proficiency

Job description

Navy Region Naval District Washington Fleet and Family Readiness (FFR) seeks a Community Recreation Aide to support the MWR program, coordinate events, process registrations, manage reservations and rental inventories, and provide frontline customer service.

The role covers activities from library services and day trips to special events, with occasional evenings and weekends; a valid state driver's license is required and operations may occur on base facilities across the area.