Community Outreach Worker - 538515

AgUpdate; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Job summary

Florida International University in Miami seeks a Community Outreach Worker to support NeighborhoodHELP initiatives. You will document visits, manage referrals, and coordinate with care teams to assist households in the community.

The role involves travel between campuses and neighborhoods, engagement with English, Spanish, and Haitian Creole speaking communities, and adherence to FIU policies. Prior office experience is required.

Qualifications

• High school diploma or GED and 4 years of office or related experience.
• Experience coordinating functions of an office or department.
• Ability to work with diverse communities; bilingual English/Spanish or Haitian Creole preferred.

Responsibilities

• Participates in student educational activities.
• Assists with NeighborhoodHELP courses by providing status reports and updates on households and communities.
• Travels between the Biscayne Bay Campus and communities to implement program goals.
• Documents travel expenses according to FIU policies.
• Assesses household eligibility via in-home interviews and connects to resources.
• Enters visit information and results in the electronic record system.
• Coordinates outreach and follow-up with households and care teams.
• Schedules household visits and maintains outreach calendar.
• Collaborates with community partners and care teams on referrals.

Skills

Interpersonal skills

Spanish language

Documentation

Education

High school diploma or GED

Tools

EMR system

Health Portal

Health Risk Profile

Job description

Community Outreach Worker - 538515

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Position Description

The Herbert Wertheim College of Medicine is currently seekingCommunity Outreach Workersto join our team of professionals.

Duties include:

Participates in student educational activities. Assists with the Green Family Foundation (GFF) NeighborhoodHELP courses by providing the interprofessional faculty and student teams status reports and key updates on their assigned households and communities. Travels between the Biscayne Bay Campus and the communities within the work schedule to implement the program's goals and objectives. Documents and submits travel expenses, such as mileage, according to FIU policies and procedures. Assesses eligibility of households through one‑on‑one interviews in the home; provides updated information on resources, such as the Mobile Health Center; and enters visit information and the results in the electronic record system. Identifies the social and medical issues of enrolled household members; provides and documents needed referrals and follow‑up; and motivates households to remain in the program by contacting them every month or every other month depending on applicable protocol. Documents all outreach household interactions and attempted contacts in the electronic record system to communicate with faculty and student teams. Responds to and closes the loop on telephonic and electronic communications related to outreach activities, including internal and external requests for services and information and addressing urgent household and community issues with supervisor. Schedules household visits and maintains outreach calendar. Assists with the implementation of strategies aimed at recruiting households for GFF NeighborhoodHELP. Provides updates on household visits, community events, and outreach activities to the Scheduling Office, Mobile Health Center, Community Advisory Teams, and community partners. Participates in community events, such as health fairs to recruit households and provide community service. Works with communities that speak English, Spanish or Haitian Creole. Performs other related duties are required or as directed. The omission of specific duties do not preclude the supervisor from assigning duties that are logically related to the position. Interacts with minors and/or vulnerable persons within their role in household visits. Collaborates as a member of the NeighborhoodHELP care team to document communications and updates related to household members interactions with outreach services. Participates in care coordination by working closely with healthcare providers, faculty, and student teams to record relevant clinical and social needs in designated clinical platforms, including the Electronic Medical Record (EMR), Portal, and Health Risk Profile. Assists in identifying and providing appropriate resources, facilitates connections to community health systems, and ensures accurate documentation in all relevant systems.

Minimum Qualifications

High school diploma or GED and 4 years of office or related experience coordinating functions of an office or department.

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Aff… For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.