Community Outreach & Programs Associate

Resource-Innovations

East St. Louis (IL)

Hybrid

USD 60,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Paid vacation

Paid holidays

401(k) with employer match

Medical, dental and vision coverage

Parental leave

Employee assistance program

Commuter benefits

Supplemental offerings

Job summary

Resource Innovations in Peoria, IL seeks a Program Associate to provide essential administrative and outreach support for partnerships with Community Based Organizations on energy efficiency programs in Illinois.

As a Program Associate, you will manage communications, assist with outreach, track data and invoices, prepare reports, and coordinate events while traveling across the state. The role focuses on sustainability, impact, and collaboration within a driven, women-led team.

Qualifications

Bachelor's degree or 2+ years in customer service or energy programs.
Self-motivated and highly organized with multitasking ability.
Collaborate across all levels to deliver on objectives.
Experience with Salesforce or similar CRM.
Willingness to travel regularly throughout Illinois.

Responsibilities

Serve as the primary contact for Community-Based Organizations (CBOs) and program partners, supporting communication and engagement with utility energy efficiency programs.
Assist with outreach, partner engagement, and ongoing relationship management.
Represent the utility and program at community events, outreach activities, and partner meetings by staffing information tables, engaging with the public, and providing program information and support.
Collect, review, and maintain program data, invoices, and supporting documentation for accuracy and completeness.
Prepare weekly, monthly, and ad hoc reports for internal and external stakeholders.
Track project activities, milestones, deliverables, and deadlines using database systems and project tracking tools.
Review partner activities and documentation to ensure compliance with program requirements.
Identify and *escalate* issues, recommend solutions, and communicate potential scheduling or project conflicts.
Prepare and maintain reports, spreadsheets, and project documentation.
Collaborate with internal teams to resolve data, process, and documentation issues to ensure successful program execution.
Other duties as assigned.